Remote Sales & Retention Specialist (Pest Control)

Pro-Active Pest Control; Sacramento (CA); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits (

Birthday Holiday

Company-provided assets/equipment

Job summary

Pro Active Pest Control is seeking a Sales & Retention Specialist to engage customers, resolve pest concerns, educate on services, and drive retention. This full-time role emphasizes building trust, delivering exceptional service, and contributing to company growth in a remote environment.

You will use multiple platforms, maintain a positive attitude, and collaborate with the team to provide timely solutions and a superior customer experience.

Qualifications

• 1) Must have at least 18 years old.
• 2) Prior sales and customer service experience preferred.
• 3) Able to learn and use multiple computer systems.
• 4) Strong communication and problem-solving skills.

Responsibilities

• Generate leads and sales opportunities for the company.
• Answer inbound customer calls and respond to messages via platforms like Google and Yelp.
• Make outbound calls to potential and existing customers as needed.
• Educate customers on services, products, and treatment options.
• Resolve customer concerns and retention-related issues.
• Build and maintain positive, professional customer relationships.
• Maintain a high level of customer service and 5-Star communication standards.
• Stay up to date on company services, procedures, and policies.

Skills

Sales experience

Customer service

Phone etiquette

Communication

Relationship building

Education

High school diploma or GED

Tools

Field Routes software

CRM systems

Job description

Pro Active Pest Control is seeking a Sales & Retention Specialist to engage customers, resolve pest concerns, educate on services, and drive retention. This full-time role emphasizes building trust, delivering exceptional service, and contributing to company growth in a remote environment.

You will use multiple platforms, maintain a positive attitude, and collaborate with the team to provide timely solutions and a superior customer experience.