Remote CSR & Inside Sales Team Lead

Got Bugs?; Alpharetta (GA); Remoto; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

got bugs? Termite & Pest Solutions in Atlanta, GA is seeking a experienced virtual customer service manager to lead our growing remote team. You’ll oversee the virtual CSR group, handle inbound calls and leads, and ensure service quality meets our high standards.

This role focuses on developing people, hiring, onboarding, training, coaching, and regular one-on-ones. You’ll monitor performance, manage CRM usage, and drive timely responses and escalation handling.

Competenze

• 3+ years management or supervisory experience in customer service, inside sales or a call center environment.

Mansioni

• Manage and support the virtual CSR team, who also serve as the inside sales team
• Hire, onboard and train new CSRs
• Lead daily morning huddles, team meetings and regular one-on-ones with direct reports
• Monitor and grade calls to ensure script adherence and service quality
• Track sales numbers and monitor KPIs, running reports for leadership review
• Handle escalated customer issues and complaints
• Manage inbound calls and leads, stepping in on the phones to support the team as needed
• Oversee CRM and software usage to ensure accuracy and efficiency
• Manage lead follow-up and response to inbound inquiries, emails and texts
• Assist with internal process and procedure documentation
• Manage schedules, time-off requests and weekend coverage for the team
• Lead ongoing team training and development
• Collaborate with leadership on customer service and sales goals

Conoscenze

People management

Remote team leadership

Customer service

Coaching

Data analysis

Strumenti

CRM software

Descrizione del lavoro

got bugs? Termite & Pest Solutions in Atlanta, GA is seeking a experienced virtual customer service manager to lead our growing remote team. You’ll oversee the virtual CSR group, handle inbound calls and leads, and ensure service quality meets our high standards.

This role focuses on developing people, hiring, onboarding, training, coaching, and regular one-on-ones. You’ll monitor performance, manage CRM usage, and drive timely responses and escalation handling.