Remote Customer Service Manager: Lead & Develop Team

GOT BUGS INC; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Job summary

GOT BUGS INC. is seeking an experienced virtual Customer Service Manager to lead our remote CSR team and inside sales efforts. You will manage inbound calls, oversee CRM usage, and drive performance through coaching and data-driven decisions.

This role emphasizes developing people as well as processes, including hiring, onboarding, and training new CSRs. You’ll run regular team meetings, monitor call quality, and ensure timely lead follow-up across channels while maintaining high service

Qualifications

• 3+ years in a supervisory role in customer service or call center settings.
• Experience managing a remote or distributed team preferred.
• Strong coaching and communication skills with the ability to develop others.
• Proficiency with CRM software and data analysis for performance insights.

Responsibilities

• Lead the virtual CSR team and inside sales activities; ensure service quality.
• Hire, onboard, and train new CSRs; conduct regular one-on-ones and meetings.
• Monitor calls for script adherence; track KPIs and sales performance.
• Oversee CRM usage, lead follow-up, and timely responses to inquiries.

Skills

Team leadership

Remote management

CRM proficiency

Data-driven decisions

Tools

CRM systems

Scheduling software

Job description

GOT BUGS INC. is seeking an experienced virtual Customer Service Manager to lead our remote CSR team and inside sales efforts. You will manage inbound calls, oversee CRM usage, and drive performance through coaching and data-driven decisions.

This role emphasizes developing people as well as processes, including hiring, onboarding, and training new CSRs. You’ll run regular team meetings, monitor call quality, and ensure timely lead follow-up across channels while maintaining high service