Inside Sales Representative · Providence, Rhode Island, United States

Big Blue Bug; Providence (RI); Hybride; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

10 Paid Holidays

Training & Development

Big Blue Bug Employer

Résumé du poste

Big Blue Bug Solutions is seeking an Inside Sales Representative to play a key role in driving pest control solutions for homes and businesses. The position blends remote work with mandatory in-office meetings in Providence, RI, and field training throughout the region.

You will handle a mix of inbound and outbound calls, upsell services, manage client accounts, and help the sales team hit monthly targets while delivering friendly, professional service.

Qualifications

• Previous phone or inside sales experience in a service-related industry.
• Strong communication and interpersonal skills — you know how to connect with people and make them feel heard.
• Ability to build rapport and trust with customers over the phone.
• Comfortable handling objections and guiding customers toward a confident “yes.”
• Proven active listening and problem-solving skills.
• Demonstrated sales ability — you know how to close!

Responsabilités

• Answer incoming calls from homeowners and businesses seeking pest control solutions.
• Make outbound calls to follow up on leads, unsold estimates, lapsed customers.
• Call existing customers to offer additional services.
• Quote and close sales for services such as Home Owner Policies (annual service programs) and Mosquito & Tick programs.
• Manage a comprehensive portfolio of accounts, organizing inspection and follow-up appointments through the PestPac system.
• Build relationships with customers by actively listening, understanding their needs, and providing professional, friendly service.
• Record and manage all customer interactions, quotes, and follow-ups in PestPac, our CRM system.
• Help maintain organized sales pipelines and assist the sales team in hitting monthly goals.

Connaissances

Inside sales

Communication skills

Rapport building

Objection handling

Active listening

Closing sales

Outils

PestPac CRM

Excel

Word

DREAM

PP

Slingshot

Description du poste

Inside Sales Representative

Location: Remote (with occasional mandatory in-office meetings & training in Providence, RI. There will also be mandatory in-field training)
Hours: Monday–Friday, 7:00 a.m. – 5:00 p.m. Schedule requires rotational weekend availability and extended hours during peak season (summer months).
Reports To: Sales Director

About Big Blue Bug Solutions

For 90 years, Big Blue Bug Solutions has proudly protected homes and businesses across New England. As a family-owned and operated pest management company, we’re more than just a service — we’re a local tradition. Our world-famous 58-foot termite (yes, that Big Blue Bug!) has made appearances in movies, TV shows, newspapers, and even artwork around the globe.

At Big Blue Bug, we combine decades of expertise with a friendly, down-to-earth approach that makes our customers feel like family.

What You’ll Do

As an Inside Sales Representative, you’ll be the friendly, confident voice of Big Blue Bug Solutions — helping new and existing customers find the right pest management solution for their homes or businesses.

Your day will include a mix of inbound and outbound calls (roughly 60/40), where you’ll:

• Answer incoming calls from homeowners and businesses seeking pest control solutions.
• Make outbound calls to follow up on leads, unsold estimates, lapsed customers.
• Call existing customers to offer additional services.
• Quote and close sales for services such as Home Owner Policies (annual service programs) and Mosquito & Tick programs.
• Manage a comprehensive portfolio of accounts, organizing inspection and follow-up appointments through the PestPac system.
• Build relationships with customers by actively listening, understanding their needs, and providing professional, friendly service.
• Record and manage all customer interactions, quotes, and follow-ups in PestPac, our CRM system.
• Help maintain organized sales pipelines and assist the sales team in hitting monthly goals.

What We’re Looking For

We’re looking for someone who loves connecting with people, thrives in a fast-paced environment, and enjoys closing the deal. Passion for sales, solving problems for customers, and competition.

Required Experience & Skills

• Previous phone or inside sales experience in a service-related industry.
• Strong communication and interpersonal skills — you know how to connect with people and make them feel heard.
• Ability to build rapport and trust with customers over the phone.
• Comfortable handling objections and guiding customers toward a confident “yes.”
• Proven active listening and problem-solving skills.
• Demonstrated sales ability — you know how to close!

CRM & Technical Skills

• Strong organization and time-management skills using our CRM (PestPac).
• Ability to schedule efficiently, manage follow-ups, and centralize customer data.
• Skilled at tracking leads, opportunities, and activity logs.
• Comfortable navigating multiple admin systems (Excel, Word, portals like DREAM, PP, Slingshot).
• Able to use CRM tools to provide context and assist in closing sales.

Why You’ll Love Working With Us

• A welcoming, family-owned culture where you’re treated like part of the team, not just a number.
• Full benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off plus 10 paid holidays.
• Ongoing training and professional development.
• Advancement opportunities within a stable, growing company.
• And yes — you’ll get to work for the company with the world-famous Big Blue Bug!

Compensation

• Hourly pay plus sales commissions and bonuses for achieving goals.
• Competitive earning potential with clear growth opportunities.

Join the Big Blue Bug Family

If you’re looking for a long-term career with a company that values integrity, teamwork, and customer satisfaction — we’d love to hear from you.