Remote CSR II – Phones (18.50/hr + $1/Perf)

SaviLinx LLC; Lawrence (MA); Remote; USD 21,000 - 30,000; Full time

Job summary

SaviLinx LLC is seeking a Customer Service Representative II (Phones) for a remote role. You will deliver high-quality service in a call center environment, handling inquiries, coordinating claims, and ensuring privacy and accuracy across multiple systems.

The position supports a contract with strong emphasis on customer satisfaction and performance metrics. The role requires efficient communication, collaboration, and the ability to work from home Monday through Friday typical hours, with

Qualifications

• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older.
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer.
• College degree preferred.

Responsibilities

• Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business.
• Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
• Ensures first call resolution through problem solving and effective call/email/chat handling.
• Meets demands for privacy, confidentiality, precision.
• Documents all customer information, communications in Customer Relationship Management (CRM) system.
• Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
• Provides mentoring, training, and development to other CSRs as needed.

Skills

Time management

Multitasking

Written and oral communication

Customer service oriented

Education

High school diploma or equivalent

2+ years of college preferred

Job description

SaviLinx LLC is seeking a Customer Service Representative II (Phones) for a remote role. You will deliver high-quality service in a call center environment, handling inquiries, coordinating claims, and ensuring privacy and accuracy across multiple systems.

The position supports a contract with strong emphasis on customer satisfaction and performance metrics. The role requires efficient communication, collaboration, and the ability to work from home Monday through Friday typical hours, with