CSR II Phones ($18.50/hr + $1/pay for performance, Remote)

Default Brand; United States; Remote; USD 25,000 - 27,000; Full time

Job summary

Default Brand is seeking a Customer Service Representative II for a remote, home-based position. The role supports a high-demand contract in a contact center, emphasizing privacy, accuracy, and customer service excellence.

The candidate will handle claims, eligibility inquiries, and multi-line support while maintaining SLA and quality metrics. Requires excellent communication, independent work, and a solid knowledge of CRM tools.

Qualifications

• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older.
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• College degree preferred.

Responsibilities

• Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business.
• Meets established goals for call center metrics in SLA goals and Quality.
• Ensures first call resolution through problem solving and effective call/email/chat handling.
• Meets demands for privacy, confidentiality, precision.
• Documents all customer information, communications in CRM system.
• Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
• Provides mentoring, training, and development to other CSRs as needed.

Skills

Time management

Organizational skills

Written and verbal communication

Customer service

Computer proficiency

Independent worker

Education

High School diploma or equivalent

2+ years of college preferred

College degree preferred

Job description

CSR II Phones ($18.50/hr + $1/pay for performance, Remote)

JOB TITLE: Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote)

DEPARTMENT: Operations

FLSA STATUS: Non-Exempt

OUR GUIDING PRINCIPLES:

Make every interaction Count

Act with Respect and Integrity

Demonstrate Passion for Continuous Improvement

Be Worth of Trust from all Stakeholders

OVERVIEW:

The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advancedtechnologyand customer service skills. This is a work from home position.

ESSENTIAL FUNCTIONS:

• Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business.
• Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
• Ensures first call resolution through problem solving and effective call/email/chat handling.
• Meets demands for privacy, confidentiality, precision.
• Documents all customer information, communications in Customer Relationship Management (CRM) system.
• Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
• Provides mentoring, training, and development to other CSRs as needed.

SUPERVISORY RESPONSIBILITIY:

This position has no supervisor responsibility.

EXPECTED WORKDAY/HOURS:

This position requires full, flexible availability, although will generally be M-F 8-5.

QUALIFICATIONS:

• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY:

SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.