Remote Bilingual Phone Support Agent II

SaviLinx LLC; Lawrence (MA); Remote; USD 21,000 - 30,000; Full time

Job summary

SaviLinx LLC is seeking a Customer Service Representative II (Phones) who is bilingual in Spanish and English. This remote role supports a contract with high privacy and precision requirements, with a base rate of $18.50 per hour plus $1 per performance pay.

You will handle inquiries across lines of business and document interactions in our CRM. Typical hours are Monday–Friday, 8–5, with flexibility as needed, and occasional on-site tasks in the mailroom.

Qualifications

• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• Proficient in English and Spanish, with strong written and verbal communication.

Responsibilities

• Handle English and Spanish inquiries and eligibility in CRM.
• Maintain first-call resolution and high SLA/Quality metrics.
• Document all customer interactions in CRM.
• Occasional on-site work in mailroom.
• Mentor/train other CSRs as needed.

Skills

Bilingual Spanish/English

Call center experience

Customer service

Time management

Education

High school diploma or equivalent

2+ years college

Tools

CRM software

Multiple screens navigation

Job description

SaviLinx LLC is seeking a Customer Service Representative II (Phones) who is bilingual in Spanish and English. This remote role supports a contract with high privacy and precision requirements, with a base rate of $18.50 per hour plus $1 per performance pay.

You will handle inquiries across lines of business and document interactions in our CRM. Typical hours are Monday–Friday, 8–5, with flexibility as needed, and occasional on-site tasks in the mailroom.