Remote CSR II — Healthcare Support & First-Call Resolution

Premera Blue Cross; Yuma (AZ); Remote; USD 39.000 - 58.000; Vollzeit

Benefits dieser Stelle

Tuition assistance

Health, vision, dental coverage

401K with employer match

Pension plan

Generous PTO & floating holidays

Home office stipend

Zusammenfassung

Premera Blue Cross is hiring Customer Service Representatives to work remotely across the United States. The CSR II handles inbound/outbound calls, provides first-call resolution, and documents interactions while maintaining PPI standards.

After completing 12 weeks of training, employees receive a $500 home-office stipend pre-tax. The role offers comprehensive benefits, a 401k match, pension equity, and generous PTO plus floating holidays.

Qualifikationen

• High School Diploma or GED required.
• Two years of customer service experience in related fields.
• Healthcare/insurance knowledge is a plus.
• Experience in a call center with high-volume inbound/outbound calls is preferred.

Aufgaben

• Handle inbound/outbound calls providing first call resolution or email support.
• Follow up on items and route inquiries to appropriate departments.
• Document interactions and research issues; handle sensitive information (PPI).
• Meet performance goals and maintain attendance standards.

Kenntnisse

Customer service

Conflict resolution

MS Office proficiency

Multi-screen navigation

Communication adaptability

Shift flexibility

Ausbildung

Two years of college coursework or three years of work experience in customer service

Jobbeschreibung

Premera Blue Cross is hiring Customer Service Representatives to work remotely across the United States. The CSR II handles inbound/outbound calls, provides first-call resolution, and documents interactions while maintaining PPI standards.

After completing 12 weeks of training, employees receive a $500 home-office stipend pre-tax. The role offers comprehensive benefits, a 401k match, pension equity, and generous PTO plus floating holidays.