Remote CSR II: Elevate Healthcare Support

Premera Blue Cross; Orangeburg (SC); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

401k match

Pension plan

Paid time off

Tuition assistance

Job summary

Premera is hiring Customer Service Representatives to work from home across multiple states. The CSR II role emphasizes inbound/outbound calls, first call resolution, and documentation while handling sensitive information in a fast-paced environment.

The position offers paid training, strong benefits, and opportunities for career growth. Ideal candidates bring 2+ years of customer service experience, ability to de-escalate with empathy, and proficiency with Microsoft Office.

Qualifications

• Two years of customer service experience in related fields with the ability to defuse conflict with empathy and respect.
• Proficiency in Microsoft Office Suite and ability to navigate multiple screens and systems during live call support.
• Two years of college coursework or three years of work experience in customer service; healthcare/insurance exposure preferred.

Responsibilities

• Handle inbound and/or outbound phone-based customer service with first call resolution.
• Follow up, resolve and document issues in a timely manner.
• Route inquiries needing further investigation to the appropriate department.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
• Meet performance metrics and attendance expectations.

Skills

Customer service

Conflict resolution

Empathy

Communication

Shift flexibility

Call center experience

Navigating multiple screens

Education

High School Diploma or GED

Two years of college coursework or three years of customer service experience

Tools

Microsoft Office Suite

Job description

Premera is hiring Customer Service Representatives to work from home across multiple states. The CSR II role emphasizes inbound/outbound calls, first call resolution, and documentation while handling sensitive information in a fast-paced environment.

The position offers paid training, strong benefits, and opportunities for career growth. Ideal candidates bring 2+ years of customer service experience, ability to de-escalate with empathy, and proficiency with Microsoft Office.