Remote CSR I - Entry-Level Customer Support

Axon River LLC; McAllen (TX); Remote; USD 18,000 - 23,000; Full time

Job summary

Axon River LLC is seeking a Customer Service Representative I (CSR I) for a remote, full-time role serving Hidalgo and Cameron Counties in Texas. The CSR I handles frontline inquiries, provides accurate program information, documents interactions, and escalates issues when needed.

The position requires residence within Hidalgo or Cameron County and offers a remote work setup with standard full-time hours and expectations for reliability, attendance, and performance.

Qualifications

• Experience in frontline customer service in a call center or similar environment.
• Ability to respond to inquiries and provide accurate information.
• Ability to document interactions accurately in designated systems.
• Capable of escalating complex issues appropriately.
• Must reside in Hidalgo or Cameron County, TX for remote work eligibility.

Responsibilities

• Respond to inbound customer inquiries by telephone and other approved communication channels.
• Provide accurate and professional information regarding applicable programs, services, policies, processes, and procedures.
• Assist customers with routine questions, requests, and issue resolution within established guidelines.
• Research customer inquiries using approved internal systems, knowledge bases, scripts, standard operating procedures, and other resources.
• Accurately document customer contacts, actions taken, and outcomes in designated systems.
• Escalate complex, sensitive, or unresolved customer issues to the appropriate supervisor or designated support team.
• Follow established call-handling procedures, verification requirements, quality standards, and customer service protocols.
• Protect confidential, sensitive, proprietary, and personally identifiable information in accordance with company and client requirements.
• Maintain a professional and secure remote work environment.
• Meet established productivity, quality, attendance, schedule adherence, and customer service performance expectations.
• Participate in required virtual training, coaching sessions, team meetings, and performance-development activities.
• Maintain current knowledge of applicable program requirements, policies, procedures, and system updates.
• Follow all company, client, information-security, and remote-work policies.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Remote work

Documentation

Issue escalation

Job description

Axon River LLC is seeking a Customer Service Representative I (CSR I) for a remote, full-time role serving Hidalgo and Cameron Counties in Texas. The CSR I handles frontline inquiries, provides accurate program information, documents interactions, and escalates issues when needed.

The position requires residence within Hidalgo or Cameron County and offers a remote work setup with standard full-time hours and expectations for reliability, attendance, and performance.