Customer Service Representative I -Remote

Axon River LLC; McAllen (TX); Remote; USD 28,000 - 36,000; Full time

Job summary

Axon River LLC is seeking Customer Service Representatives to join our team. CSRs handle inbound and outbound calls, providing professional service per client guidelines and using web-based systems to answer inquiries.

Candidates must reside in Hidalgo or Cameron County, Texas, or the McAllen area, and be able to work from home with a reliable high-speed internet connection. The role emphasizes accuracy, communication, and schedule adherence.

Qualifications

• High School Diploma or GED.
• Able to use a computer, search the internet, and navigate multiple windows/tabs.
• Prior call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask, sit for extended periods, and follow program requirements.
• Willing to use webcam during training and production.

Responsibilities

• Provide inbound or outbound call support per client instructions with professional courtesy.
• Document customer inquiries into a database.
• Verify and update customer information as needed.
• Identify opportunities to offer additional information to callers.
• Follow up with callers as necessary and use data to improve performance.
• Conduct outbound surveys to obtain client information.
• Adhere to shift and schedule requirements.

Skills

Verbal communication

Written communication

Multi-tasking

Computer skills

Call center experience

Web research

Education

High School Diploma or GED

Tools

Telephone systems

Job description

Description

Location Requirement

Candidates must currently reside in Hidalgo County or Cameron County Texas in order to be considered for this position.

Summary

Axon River is seeking Customer Service Representatives to join the team! CSRs will provide inbound or outbound call support to our various clients. CSRs are expected to provide exceptional customer service while following protocols and guidelines. They will use various web-based systems to answer customer inquiries. Responsibilities may include:

Essential Duties

Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.

Document each customer’s inquiry information into a database.

Verify customer’s information, making corrections and updates as needed.

Actively listen to recognize opportunities to offer additional information to callers, ensuring the caller and client has received the best customer service experience possible.

Follow-up with callers as necessary.

Use statistical contact center data to make improvements to performance.

Outbound calling for surveying to obtain client specific information.

Shift and Schedule adherence

Requirements

High School Diploma or GED

Knowledge of how to operate a computer, use internet search engines, and navigate multiple windows/tabs

Prior call center or customer service experience highly desired

Effective verbal and written communication skills

Ability to multi-task, operate a computer, and utilize specialized telephone systems

Ability to multi-task

Ability to sit for extended periods of time

Candidates must meet the following requirements to work from home

Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.

Must be able to meet the minimum internet speed requirements for specific program

Hotspots, satellite and wireless internet service is NOT allowed for this role.

Willing to use webcam or video features during training and production

Conditions of Employment

Successful completion of pre-hire testing

Successful completion of background check is required for this position.

Must be able to provide proof of education such as high school diploma, GED, or college transcripts/diploma

Must be able to provide proof two valid, in date forms of ID

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disability to perform the essential duties listed above.

Location Requirement

Candidates must currently reside within the McAllen, Mission, Pharr, Edinburg, Harlingen or Brownsville, Texas areas in order to be considered for this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.