Remote CSR Apprentice - 12-Month SaaS Support Career

Remote; San Francisco (CA); Remote; USD 3,200 - 4,300; Full time

Job summary

HighLevel is seeking a Customer Support Representative (CSR I) Apprentice for a 12-month apprenticeship. This full-time role offers hands-on experience in troubleshooting customer issues and delivering exceptional support for a SaaS platform.

You will work with experienced professionals, receive product training, and have the potential to convert to a full-time role based on performance. Location is remote in India, with shift options in CST.

Qualifications

• Recent graduates or individuals looking to start a career in technical customer support.
• Strong English communication skills, both written and verbal.
• Basic technical aptitude and interest in SaaS products and technology.
• Good problem-solving skills and a customer-first mindset.
• Ability to handle challenging customer situations with patience and empathy.
• Willingness to learn new tools, processes, and technologies quickly.
• Strong attention to detail and ability to work collaboratively in a remote environment.

Responsibilities

• Handle customer queries through chat, email, Zoom, and calls.
• Troubleshoot and resolve common product and configuration issues.
• Escalate complex technical issues with clear documentation.
• Deliver excellent customer experiences through professional and empathetic communication.
• Learn HighLevel's products, tools, and support processes through hands-on training.
• Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
• Leverage AI tools to improve support efficiency and customer experience.

Skills

English fluency

Customer focus

Empathy

Learning mindset

Tools

Freshdesk

Zendesk

Zoho Desk

Job description

HighLevel is seeking a Customer Support Representative (CSR I) Apprentice for a 12-month apprenticeship. This full-time role offers hands-on experience in troubleshooting customer issues and delivering exceptional support for a SaaS platform.

You will work with experienced professionals, receive product training, and have the potential to convert to a full-time role based on performance. Location is remote in India, with shift options in CST.