Remote SaaS Support Apprentice — 12‑Month Paid Program

HighLevel; United States; Remote; USD 3,400 - 4,100; Full time

Job summary

HighLevel in India is offering a 12-month, full-time apprenticeship in customer support and SaaS technology. You’ll work alongside experienced support professionals to troubleshoot issues and develop technical and problem-solving skills.

You will handle customer queries through chat, email, Zoom and calls, escalate complex issues with clear documentation, and learn HighLevel’s products while leveraging AI tools to improve support efficiency and customer experience.

Qualifications

• Recent graduates or individuals starting a career in technical customer support.
• Strong English communication skills are required.
• Basic technical aptitude and interest in SaaS are preferred.

Responsibilities

• Handle customer queries through chat, email, Zoom, and calls, troubleshooting and resolving common product issues.
• Escalate complex technical issues with clear documentation while delivering excellent customer experiences.
• Learn HighLevel’s products and leverage AI tools to improve support efficiency and customer experience.

Skills

Technical aptitude

English communication

Customer focus

Empathy

Willingness to learn

Job description

HighLevel in India is offering a 12-month, full-time apprenticeship in customer support and SaaS technology. You’ll work alongside experienced support professionals to troubleshoot issues and develop technical and problem-solving skills.

You will handle customer queries through chat, email, Zoom and calls, escalate complex issues with clear documentation, and learn HighLevel’s products while leveraging AI tools to improve support efficiency and customer experience.