Remote CSM - Strategic Partner (Thailand)

AVEVA Group; United States; Remote; USD 27.000 - 42.000; Vollzeit

Zusammenfassung

AVEVA is seeking a Customer Success Manager to manage a portfolio of accounts, drive value realization, and ensure successful adoption of AVEVA solutions. This remote role travels to customer sites ~25% annually and supports customers in Thailand.

Ideal candidates have 5+ years in similar roles, strong communication, and experience with CRM and analytics tools like Salesforce and PowerBI. Collaboration with Delivery, Sales, and Partners is essential for success.

Qualifikationen

• 5+ years experience in similar roles.
• Strong verbal and written communication skills.
• Strong presentation skills for AVEVA core technologies or similar products.
• Ability to work with cross-function and geographically distributed teams.
• Strong multi-tasking and prioritization skills.
• Strong relationship management and organizational skills.
• Experience with project and program management methodologies.
• Ability to think strategically and tactically.
• Proficient in CRM systems, Office 365, SharePoint, PowerBI, Salesforce and Workday.

Aufgaben

• Onboard and establish relationships with customers; educate on AVEVA resources and services.
• Define and manage customer deployment and rollout plans with internal teams and partners.
• Drive adoption by educating on AVEVA use cases and benefits.
• Identify expansion opportunities; collaborate with Sales to generate revenue.

Kenntnisse

Communication skills

Presentation skills

Cross-functional teamwork

Prioritization

Relationship management

Strategic thinking

CRM systems

Office 365

SharePoint

PowerBI

Tools

Salesforce

PowerBI

Office 365

SharePoint

Workday

Jobbeschreibung

AVEVA is seeking a Customer Success Manager to manage a portfolio of accounts, drive value realization, and ensure successful adoption of AVEVA solutions. This remote role travels to customer sites ~25% annually and supports customers in Thailand.

Ideal candidates have 5+ years in similar roles, strong communication, and experience with CRM and analytics tools like Salesforce and PowerBI. Collaboration with Delivery, Sales, and Partners is essential for success.