Remote CSM — SaaS Growth (6M Contract)

Gosnaphop; Nashville (TN); On-site; USD 41,000 - 48,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group is seeking an experienced Customer Success Manager for a growing organization in technology and professional services. This is a fully remote, contract role for managing a large portfolio of accounts, building client relationships, driving product adoption, and proactively improving the customer experience.

The ideal candidate will work in a fast-paced, technology-driven environment, using customer data, CRMs, automated workflows, and digital engagement strategies to manage

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar role.
• Experience managing a large portfolio of customer relationships.
• Experience in B2B SaaS, technology, fintech, or related field preferred.
• Experience with CRM or CS platforms such as Salesforce, HubSpot, Gainsight, or ChurnZero.
• Comfort with dashboards, reporting, workflows, and health scores.
• Strong ability to identify risk and develop proactive retention strategies.
• Excellent written and verbal communication skills.
• Strong organizational skills to prioritize in a high-volume environment.
• Ability to collaborate across internal departments.
• Experience in scaled or digital-first CS environment a plus.
• Bachelor’s degree preferred.

Responsibilities

• Manage a high-volume portfolio of customer accounts while maintaining relationships and engagement.
• Monitor customer health, product utilization, engagement, satisfaction, and risks.
• Develop strategies to improve retention, adoption, engagement, and satisfaction.
• Conduct proactive customer outreach focused on product value, education, and long-term success.
• Serve as a trusted contact and connect customers with internal resources when needed.
• Use CRM platforms to document interactions, track risks, and prioritize outreach.
• Leverage workflows and dashboards to support a large customer base.
• Identify opportunities for additional products or services based on customer needs.
• Partner with Sales, Support, Product, Renewals, Training, and other teams.
• Maintain thorough documentation of interactions and follow-up actions.
• Analyze trends to identify opportunities for process improvement and enhanced CX.
• Contribute to retention, satisfaction, adoption, and growth initiatives.

Skills

Customer Success

Account Management

Relationship Management

CRM Platforms

Communication

Organization

Education

Bachelor’s degree preferred

Tools

Salesforce

HubSpot

Gainsight

ChurnZero

Job description

Addison Group is seeking an experienced Customer Success Manager for a growing organization in technology and professional services. This is a fully remote, contract role for managing a large portfolio of accounts, building client relationships, driving product adoption, and proactively improving the customer experience.

The ideal candidate will work in a fast-paced, technology-driven environment, using customer data, CRMs, automated workflows, and digital engagement strategies to manage