Remote Customer Success Manager - ROI & AI Growth

Relativity; Atlanta (GA); Hybrid; USD 67,000 - 101,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentives

Job summary

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscription accounts. You will drive adoption, realize value, and ensure renewals with documented ROI.

You will leverage AI tools to draft communications, build templates, and analyze adoption patterns while maintaining strong health signals and risk management. The role emphasizes scalable, data-driven engagement and collaboration with Sales and Adoption Services to design tailored onboarding and ROI

Qualifications

• 2-4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.
• Demonstrated data fluency: interpret adoption signals, utilization trends, and health scores into prioritized action.
• Strong written communication: craft clear outreach using AI-powered templates and audience adaptation.

Responsibilities

• Monitor adoption continuously and translate signals into outreach and intervention.
• Partner with Sales and Adoption Services to design adoption engagements.
• Lead discovery conversations and presentations connecting customer needs to offerings and guiding customers to value.
• Deliver customized onboarding presentations and tailor advanced sessions to customer needs.
• Build ROI narratives and document Verified Outcomes for accounts in your portfolio.

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscription accounts. You will drive adoption, realize value, and ensure renewals with documented ROI.

You will leverage AI tools to draft communications, build templates, and analyze adoption patterns while maintaining strong health signals and risk management. The role emphasizes scalable, data-driven engagement and collaboration with Sales and Adoption Services to design tailored onboarding and ROI