Remote Strategic CSM - ROI, Adoption & Scale

Relativity; Oklahoma; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscriptions. You will drive adoption, value realization, and renewal readiness at scale by translating data signals into strategic actions.

The role emphasizes AI-driven communications, health monitoring, and proactive risk management. You will collaborate with Sales and Adoption Services, design scalable customer programs, and build ROI narratives for your portfolio.

Qualifications

• Fluent in interpreting adoption signals, utilization trends, and health scores into prioritized actions.
• Strong written communication with AI-assisted templates tailored to audience.
• Ability to deliver value through targeted, time-bound engagements.
• Demonstrated operational discipline with proactive risk surfacing and Gainsight hygiene.

Responsibilities

• Monitor adoption, translate signals into outreach and interventions.
• Collaborate with Sales and Adoption Services to design adoption engagements.
• Lead discovery conversations linking customer needs to Relativity offerings and value.
• Deliver customized onboarding presentations for customer needs, including advanced sessions.
• Craft ROI narratives and document Verified Outcomes for each account.

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Job description

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscriptions. You will drive adoption, value realization, and renewal readiness at scale by translating data signals into strategic actions.

The role emphasizes AI-driven communications, health monitoring, and proactive risk management. You will collaborate with Sales and Adoption Services, design scalable customer programs, and build ROI narratives for your portfolio.