Remote Customer Success Manager: ROI Growth & AI Enablement

Relativity; Omaha (NE); Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption, value realization, and renewal ROI. You will partner with Sales and Adoption Services to design engagements and deliver ROI narratives that highlight customer outcomes.

Responsibilities include monitoring health signals, maintaining Gainsight hygiene, and coordinating scalable, AI-assisted engagements.

Qualifications

• 2-4 years in a customer-facing role in SaaS or technology
• Strong data fluency: interpret adoption signals, utilization trends, and health scores into action
• Excellent written communication that can be AI-assisted but audience-tailored
• Outcome-driven with time-boxed engagements and measurable value delivery
• Operational discipline with Gainsight usage and proactive risk surfacing

Responsibilities

• Drive adoption and value realization for RelativityOne subscriptions by designing engagements and ROI narratives
• Manage health, risk, and operational discipline with health signals and timely remediation
• Scale impact through AI-enabled tactics, templates, and async resources, sharing learnings with teams

Skills

Analytical thinking

Customer communication

Relationship management

Retention strategies

Training delivery

Active listening

AI literacy

Tools

Gainsight

Salesforce

AI tools (Claude, Copilot)

Job description

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption, value realization, and renewal ROI. You will partner with Sales and Adoption Services to design engagements and deliver ROI narratives that highlight customer outcomes.

Responsibilities include monitoring health signals, maintaining Gainsight hygiene, and coordinating scalable, AI-assisted engagements.