CSM III — K-12 EdTech Growth & Impact

Renaissance Learning; United States; On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Holidays

Parental leave

Tuition reimbursement

Life & disability

Job summary

Renaissance Learning is seeking a Customer Success Manager III to lead district and school accounts, guiding onboarding, nurturing, and renewal at scale to deliver measurable student outcomes. You will partner with Sales to develop account growth strategies, identify risks, and drive adoption of our platform and deployed hardware while maintaining exceptional customer experiences.

Requires 3–5 years in Customer Success, a solid understanding of the K-12 competitive landscape, and strong

Qualifications

• 3-5 years experience in Customer Success required.
• Strong understanding of the K-12 education competitive landscape.
• Excellent CS strategy acumen with good business development and negotiating skills.
• Strong interpersonal, written, presentation and oral communication skills.
• Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers.

Responsibilities

• Manage assigned portfolio customers with independence; Develop strategic customer relationships across territories and execute impactful strategies to drive strong business results
• Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance
• Partner with Sales to develop and execute account growth strategies across shared customers, leveraging deep customer insights to drive expansion opportunities within customer accounts
• Take ownership of risk identification, documentation, and escalation within their area. Apply customer and territory insights to ensure timely and accurate reporting of risks
• Identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities
• Lead complex customer success initiatives and serve as the escalation point for accounts, developing innovative solutions for sophisticated customer challenges

Skills

Customer Success

K-12 landscape

Strategic relationships

Account management

Job description

Renaissance Learning is seeking a Customer Success Manager III to lead district and school accounts, guiding onboarding, nurturing, and renewal at scale to deliver measurable student outcomes. You will partner with Sales to develop account growth strategies, identify risks, and drive adoption of our platform and deployed hardware while maintaining exceptional customer experiences.

Requires 3–5 years in Customer Success, a solid understanding of the K-12 competitive landscape, and strong