Customer Success Manager

Level Data; Kalamazoo (MI); Remote; USD 50,000 - 70,000; Part time

Benefits offered by this job

Professional growth opportunities

Collaborative work culture

Flexible work environment

Job summary

An educational technology firm is seeking a Customer Success Manager to drive ongoing project maintenance and relationship management in their State Implementations team. This entry-level role is perfect for individuals passionate about education and data, requiring a Bachelor's degree and skills in customer success metrics. Join a collaborative culture valuing professional growth and flexibility in a fully remote environment. Your work will directly influence educational outcomes and improve trust in data for educational leaders.

Qualifications

• Proven track record of achieving Gross Retention Rate (GRR) and Net Revenue Retention (NRR) targets.
• Experience working with state-level education systems or large-scale data environments.
• Familiarity with SaaS implementation and maintenance processes.

Responsibilities

• Deliver Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact.
• Demonstrate measurable results in a State Department of Education or similar.
• Proactively support customer needs in a SaaS environment.

Skills

Customer success metrics analysis

Relationship building

Contract management

Data analysis

Education

Bachelor's degree in Education, Data Science, Business, etc.

Job description

Overview

Level Data invites you to join our team as a Customer Success Manager, State Implementations. We are on a mission to empower states with trustworthy data, enabling educational leaders to focus on learners.

Role Overview: As a Customer Success Manager of State Implementations, you\'ll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We\'re committed to quality, trust, and collaboration, and we\'re looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Responsibilities

• GRR and NRR Impact: You\'re adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
• Results in State DOE or Large-Scale Environment: You\'ve demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
• SaaS Customer Relationships: You\'re experienced in ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues, helping build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications

• Bachelor\'s degree in a relevant field (Education, Data Science, Business, etc.)
• Proven track record of achieving GRR and NRR targets
• Experience working with state-level education systems or large-scale data environments
• Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

• Meaningful Impact: Your work directly influences education outcomes.
• Collaborative Culture: We value teamwork, transparency, and shared success.
• Professional Growth: Opportunities to learn, lead, and make a difference.
• Flexible Work Environment: Embrace remote work, with occasional travel.

All positions are subject to background evaluations and a pre-employment drug screening.

Job Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Other
• Industries: Education

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