Senior Enterprise CSM — AI EdTech, Remote, Equity

TrulyHired; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Technology stipend

Flexible vacation

Job summary

Edia is seeking an Enterprise Customer Success Manager (CSM) to accelerate adoption of its AI-powered platform and expand its footprint across K-12 districts remotely in the United States.

You will own Gross and Net Dollar Retention, lead strategic account management, and drive through data-driven insights to improve student outcomes and district success. Training, onboarding, and cross-functional collaboration are core to the role.

Qualifications

• Bachelor's or Master’s degree in Business, CS, or related field.
• 5+ years in customer success or SaaS/tech consulting.
• Proven ability to navigate complex enterprise sales with multiple stakeholders.
• Strong analytical and problem-solving skills with data-informed decisions.
• Exceptional communication and interpersonal skills with executive stakeholders.
• Experience managing and expanding customer accounts with GDR/NDR.
• MBA preferred.

Responsibilities

• Strategic Account Management: Develop and maintain trusted advisor relationships with district leadership and educators to achieve measurable impact.
• Technology & Industry Expertise: Apply knowledge of AI in education to optimize district use of Edia’s platform.
• GDR & NDR Growth: Identify upsell opportunities and implement retention strategies to reduce churn.
• Customer Advocacy: Represent customer needs to product/engineering and influence the roadmap with feature requests.
• Success Plans: Co-create Joint Success Plans and lead trainings/webinars for educators to maximize platform adoption.

Skills

Strategic account management

Data-driven decisions

Communication & stakeholder management

Customer success leadership

Analytical skills

Education

Bachelor's or Master's degree

MBA preferred

Job description

Edia is seeking an Enterprise Customer Success Manager (CSM) to accelerate adoption of its AI-powered platform and expand its footprint across K-12 districts remotely in the United States.

You will own Gross and Net Dollar Retention, lead strategic account management, and drive through data-driven insights to improve student outcomes and district success. Training, onboarding, and cross-functional collaboration are core to the role.