Remote Implementation Manager — Dealer Launch Lead

M8l; United States; Remote; USD 80,000 - 130,000; Full time

Benefits offered by this job

Equity

Travel expenses covered

Medical, dental and vision benefits

Flexible PTO

High-trust, fast-moving team

Job summary

Flai, an AI-native service CRM for car dealerships, seeks an Implementation Manager to take a dealership from signed to live on Flai. You will connect Flai to the DMS, configure for each service department, train advisors and BDC teams, and lead launch days on-site.

You will work directly with the founding team and drive scalable rollouts across hundreds of rooftops. You will own every launch end-to-end, travel to dealerships across the U.S., and help improve the implementation process with the

Qualifications

• Dealer implementation experience: 3+ years launching software in dealerships, ideally service-side (schedulers, DMS, or service lane tools).
• Fixed ops fluency: knows service department workflow from appointment to RO; dealership experience is a plus.
• Willing to travel: travel >50% across the U.S.
• Technical comfort: comfortable with integrations, data mapping, configuration and troubleshooting with engineers.
• Project discipline: tight timelines, tracking open items and multiple launches.
• Strong trainer and communicator: able to train advisors and run effective kickoff sessions.
• High ownership: launch isn’t done until the store uses Flai and sees results.
• Excited to be early: eager to build at the product’s early stage and adapt as it evolves.

Responsibilities

• Own launches end to end: kickoff to hand-off, single rooftops and multi-store groups, including timeline, integrations, configuration, training and launch day.
• Be on-site when it matters: go-lives, training and post-launch tune-ups at dealerships.
• Make the integrations work: coordinate DMS and scheduler connections and troubleshoot with engineers.
• Configure Flai for each store: set up hours, menus, op codes and routing for day one use.
• Train for adoption, not attendance: train service advisors, BDC agents, service managers and fixed ops directors.
• Hit launch metrics: own time-to-live, early adoption and first-30-day results.
• Hand off cleanly: provide notes and baseline results to Customer Success.
• Scale group and OEM rollouts: plan phased rollouts across dealer groups and OEM programs.

Skills

Implementation

Fixed Ops fluency

Travel flexibility

Technical comfort

Project discipline

Trainer & communicator

Ownership

Startup mindset

Job description

Flai, an AI-native service CRM for car dealerships, seeks an Implementation Manager to take a dealership from signed to live on Flai. You will connect Flai to the DMS, configure for each service department, train advisors and BDC teams, and lead launch days on-site.

You will work directly with the founding team and drive scalable rollouts across hundreds of rooftops. You will own every launch end-to-end, travel to dealerships across the U.S., and help improve the implementation process with the