Customer Support Specialist Remote (US)

Dream Panel; Northern (KY); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Remote-first US roles

Health coverage discussed

Paid time off

Equipment stipend

Job summary

Dream Panel is seeking a customer support specialist to handle inbound calls and live chat for deposit, conversion, and KYC questions. You will provide precise, policy-aligned answers and escalate fraud as needed.

The role requires clear written and verbal English, 2+ years in customer support, preferably phone and chat, and comfort discussing money topics without improvising policy. Remote-first US role with health coverage discussed at offer.

Qualifications

• 2+ years in customer support.
• Calm written and spoken English.
• Comfort discussing money without improvising policy.

Responsibilities

• Handle inbound calls and Live Chat with clear, documented answers.
• Triage deposit, conversion, and verification questions.
• Escalate fraud or scam reports immediately.
• Help keep the public FAQ aligned with what you hear every day.

Skills

2+ years in customer support

Calm written and spoken English

Discuss money topics confidently

Job description

Dream Panel is a licensed platform to receive, hold, convert, spend, and earn — cash and crypto in one account. Deposit addresses can be ready instantly. Funds stay visible and unusable until verification clears, then they can convert, spend, or withdraw. We are based around a founding team that came out of traditional banking.

About the role

You will take calls and chat from people depositing, converting, or waiting on KYC. The job is to be precise: we never ask for passwords, PINs, or seed phrases.

What you'll do

• Handle inbound calls and Live Chat with clear, documented answers
• Triage deposit, conversion, and verification questions
• Escalate fraud or scam reports immediately
• Help keep the public FAQ aligned with what you hear every day

What we're looking for

• 2+ years in customer support, preferably phone and chat
• Calm written and spoken English
• Comfort talking about money without improvising policy

Nice to have

• Fintech, banking, or crypto support
• US time-zone coverage

Compensation

Competitive — discussed in process

Final offers depend on experience, location, and interview performance. Equity may be discussed for eligible roles.

• Remote-first US roles unless the posting says hybrid
• Health coverage discussed at offer
• Paid time off and public holidays
• Equipment stipend for a working setup

About Dream Panel

Dream Panel is a licensed platform to receive, hold, convert, spend, and earn — cash and crypto in one account. Deposit addresses can be ready instantly. Funds stay visible and unusable until verification clears, then they can convert, spend, or withdraw. We are based around a founding team that came out of traditional banking.

Dream Panel is an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Hiring will follow up by email. Do not include passwords, PINs, or seed phrases.

Get paid globally.

Spend instantly.

Virtual USD accounts, stablecoin conversion, cards, and staking rewards—Dream Panel handles the hard part.