Remote Cruise Travel Planner

Unique Escapes; Montpelier (VT); Remote; USD 40,000 - 60,000; Part time

Benefits offered by this job

Fully remote work

Comprehensive onboarding

Collaborative team

Growth opportunities

Job summary

Unique Escapes is a remote-friendly travel company specializing in personalized cruise experiences. We seek a motivated Cruise Travel Specialist to match clients with ships, itineraries, cabins, and onboard experiences, across romantic escapes, family vacations, group sailings, and bucket-list voyages.

You will turn inquiries into confirmed vacations using email, chat, and phone, blending destination knowledge with consultative sales and excellent service.

Qualifications

• Customer service experience in travel or sales is a plus.
• Excellent written and verbal communication for client interactions.
• Strong organization to manage multiple quotes, reservations, and follow-ups.
• Comfort with technology and travel booking tools; training provided.

Responsibilities

• Connect with clients to understand destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons.
• Convert inquiries into confirmed vacations via email, chat, and phone with a client-first approach.
• Explain cruise options clearly: cabin categories, deposits, payment plans, travel protection, onboard packages, port requirements.
• Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism.
• Resolve concerns quickly, supporting clients from quote to embarkation and return home.
• Share cruise insights on family trips, romantic itineraries, special ports, and promotions.
• Build post-booking relationships for repeat sailings and referrals.

Skills

Customer service

Communication

Sales

Organization

Tools

CRM systems

Online booking platforms

AI tools

Job description

Unique Escapes is a remote-friendly travel company specializing in personalized cruise experiences. We seek a motivated Cruise Travel Specialist to match clients with ships, itineraries, cabins, and onboard experiences, across romantic escapes, family vacations, group sailings, and bucket-list voyages.

You will turn inquiries into confirmed vacations using email, chat, and phone, blending destination knowledge with consultative sales and excellent service.