Remote Cruise Travel Concierge

Unique Escapes; Bellevue (NE); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote work

Remote part- or full-time flexibility

Onboarding and training

Growth into cruise-specialty areas

Collaborative team environment

Job summary

Unique Escapes is seeking a motivated Cruise Travel Specialist to turn cruise inquiries into confirmed vacations. You will combine destination knowledge, service excellence, and a consultative sales approach to match travelers with the right ship, itinerary, cabin, and onboard experience.

Whether for romantic escapes, family adventures, or bucket-list voyages, you’ll guide clients from quote to embarkation and beyond.

Qualifications

• Build trusted client relationships through active listening and tailored cruise recommendations.
• Explain options clearly and guide clients toward bookings with confidence.
• Manage multiple quotes, follow-ups, and client details with strong organizational skills.

Responsibilities

• Connect with clients to understand destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend cruise lines, ships, itineraries, staterooms, dining packages, and add-ons.
• Turn inquiries into confirmed vacations via email, chat, and phone with a client-first approach.
• Explain cabin categories, deposits, payment plans, travel protection, and port requirements.
• Handle booking details, special requests, payments, upgrades, and pre-cruise questions.
• Resolve concerns quickly, from quote to embarkation and return home.
• Share cruise insights and promote limited-time promotions.
• Build post-booking relationships to foster repeat sailings and referrals.

Skills

Relationship-focused

Consultative sales

Excellent communication

Organization

CRM systems

Tech savvy / AI tools

Tools

CRM systems

Booking platforms

AI tools

Job description

Unique Escapes is seeking a motivated Cruise Travel Specialist to turn cruise inquiries into confirmed vacations. You will combine destination knowledge, service excellence, and a consultative sales approach to match travelers with the right ship, itinerary, cabin, and onboard experience.

Whether for romantic escapes, family adventures, or bucket-list voyages, you’ll guide clients from quote to embarkation and beyond.