Remote Cruise Travel Specialist

Unique Escapes; Durango (CO); À distance; USD 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Comprehensive onboarding

Collaborative team

Growth paths

Leadership opportunities

Résumé du poste

Unique Escapes is seeking a motivated Cruise Travel Specialist to turn cruise inquiries into confirmed sailings. You will combine destination knowledge, service excellence, and a consultative sales approach to match travelers with ships, itineraries, cabins, and onboard experiences.

In this fully remote role, you will connect with clients by email, chat, and phone, build lasting relationships, and grow into specialties such as luxury or family cruises.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Comfort with technology and learning new platforms.
• No experience required; training provided.

Responsabilités

• Understand client preferences and build tailored cruise options.
• Recommend cruise lines, ships, itineraries, cabins, and add-ons.
• Convert inquiries into confirmed bookings via email, chat, and phone.
• Explain deposits, payments, protection, and port requirements clearly.
• Handle bookings, changes, payments, upgrades, and pre-cruise questions.
• Resolve concerns quickly, guiding clients from quote to embarkation.
• Share cruise insights on sailings, destinations, and promotions.
• Foster post-booking relationships for repeats, referrals, and reviews.

Connaissances

Client communication

Consultative selling

CRM usage

Cruise knowledge

Multi-tasking

Tech-savvy

Outils

CRM systems

Online booking platforms

AI tools

Description du poste

Unique Escapes is seeking a motivated Cruise Travel Specialist to turn cruise inquiries into confirmed sailings. You will combine destination knowledge, service excellence, and a consultative sales approach to match travelers with ships, itineraries, cabins, and onboard experiences.

In this fully remote role, you will connect with clients by email, chat, and phone, build lasting relationships, and grow into specialties such as luxury or family cruises.