Remote Cruise Concierge and Planner

Unique Escapes; Narragansett (RI); Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Onboarding and training

Collaborative team environment

Growth into cruise specialties

Clear leadership paths

Job summary

Unique Escapes, a travel business focused on curated, high-quality experiences, seeks a motivated Cruise Travel Specialist. You'll blend destination knowledge, service excellence, and consultative sales to match travelers with ships, itineraries, and onboard experiences for romantic escapes, family vacations, group sailings, and bucket-list voyages.

You will communicate via email, chat, and phone, turning inquiries into confirmed cruises while guiding clients through cabins, deposits, payments,

Qualifications

• Experience in travel sales or service with a customer-centric approach.
• Ability to translate client needs into cruise itineraries and bookings.
• Strong communication and relationship-building skills.
• Familiarity with CRM tools and travel booking platforms.

Responsibilities

• Connect with clients to understand destinations, style, budget, dates, and group size.
• Recommend cruise lines, ships, itineraries, cabins, dining packages, and add-ons.
• Convert inquiries into confirmed vacations via email, chat, and phone with a client-first approach.
• Explain options clearly, including deposits, payment plans, and travel protection.
• Handle booking details, changes, and pre-cruise questions with professionalism.
• Resolve issues quickly to keep clients engaged from quote to embarkation.
• Share cruise insights and promotions to build loyalty for repeat sailings.
• Build long-term relationships to encourage referrals and reviews.

Skills

Customer-focused

Sales experience

Excellent communication

CRM proficiency

Tools

CRM systems

Online booking platforms

Job description

Unique Escapes, a travel business focused on curated, high-quality experiences, seeks a motivated Cruise Travel Specialist. You'll blend destination knowledge, service excellence, and consultative sales to match travelers with ships, itineraries, and onboard experiences for romantic escapes, family vacations, group sailings, and bucket-list voyages.

You will communicate via email, chat, and phone, turning inquiries into confirmed cruises while guiding clients through cabins, deposits, payments,