Remote Cruise Concierge & Booking Expert

Unique Escapes; Lehi (UT); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Fully remote work - part or full time

Comprehensive onboarding and training

Collaborative team atmosphere

Growth into cruise specialties

Leadership and earning potential paths

Job summary

Unique Escapes provides curated cruise experiences and seeks a Cruise Travel Specialist who turns inquiries into confirmed sailings. You’ll blend destination knowledge, service, and a consultative sales approach to match travelers with ships, itineraries, cabins, and onboard experiences for romantic escapes, family trips, group sailings, or bucket-list voyages.

You’ll engage clients by email, chat, and phone, nurture post-booking relationships, and grow into luxury, family, or river-cruise

Qualifications

• Interest in cruises and ocean travel.
• Travel-industry, sales or customer-service experience preferred but not required.
• Excellent written and verbal communication with a client-first mindset.
• Strong organization and ability to manage multiple quotes and follow-ups.
• Familiarity with CRM platforms and AI-assisted planning tools.

Responsibilities

• Connect with clients to understand destinations, travel style, budget, dates, and cruise must-haves.
• Recommend cruise line, ship, itinerary, stateroom, dining package, and shore excursions.
• Convert inquiries into confirmed vacations via email, chat, and phone with energy and accuracy.
• Explain options including cabins, deposits, payment plans, travel protection, and port requirements.
• Handle booking details, changes, payments, upgrades, and pre-cruise questions.
• Resolve concerns quickly, supporting clients from quote to embarkation and return.
• Share insights on sailings, itineraries, and promotions; build long-term loyalty.

Skills

Cruise travel interest

Sales experience

Written communication

Verbal communication

Organizational skills

CRM systems

AI tools

Tools

CRM systems

AI tools

Job description

Unique Escapes provides curated cruise experiences and seeks a Cruise Travel Specialist who turns inquiries into confirmed sailings. You’ll blend destination knowledge, service, and a consultative sales approach to match travelers with ships, itineraries, cabins, and onboard experiences for romantic escapes, family trips, group sailings, or bucket-list voyages.

You’ll engage clients by email, chat, and phone, nurture post-booking relationships, and grow into luxury, family, or river-cruise