Remote Cruise Travel Specialist | Craft Dream Sailings

Unique Escapes; Astoria (OR); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive onboarding and training

Collaborative team environment

Growth into cruise specialties

Clear leadership paths

Job summary

Unique Escapes seeks a motivated Cruise Travel Specialist to turn cruise inquiries into confirmed bookings. You will combine destination knowledge, service, and consultative selling to match travelers with ships, itineraries, cabins, and onboard experiences.

You will build relationships with clients via email, chat, and phone, handling quotes, deposits, and post-booking support, while growing in luxury, family, river, and expedition cruises.

Qualifications

• Experience in travel sales or customer service is a plus.
• Excellent written and verbal communication skills.
• Ability to manage multiple quotes and client details with accuracy.
• Comfort with remote work and using online tools and CRM systems.

Responsibilities

• Connect with clients to understand destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend cruise lines, ships, itineraries, staterooms, dining, excursions, and add-ons.
• Turn inquiries into confirmed cruises via email, chat, and phone with a client-first approach.
• Explain options clearly, including deposits, payments, packages, and port requirements.
• Handle bookings, special requests, changes, payments, upgrades, and pre-cruise questions.

Skills

Customer service

Relationship building

Sales experience

Communication

Time management

CRM software

Tools

CRM systems

Booking platforms

GDS knowledge

Job description

Unique Escapes seeks a motivated Cruise Travel Specialist to turn cruise inquiries into confirmed bookings. You will combine destination knowledge, service, and consultative selling to match travelers with ships, itineraries, cabins, and onboard experiences.

You will build relationships with clients via email, chat, and phone, handling quotes, deposits, and post-booking support, while growing in luxury, family, river, and expedition cruises.