Remote CRM & Sales Ops Leader — Own & Accelerate Revenue

Crystalia Glass LLC; New York (NY); Hybrid; MXN 1,676,000 - 2,421,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses

Full ownership of CRM & sales ops

Job summary

Crystalia Glass LLC is seeking a hands-on CRM & Sales Operations Manager to own CRM configuration, data quality, analytics, and automation for a fast-growing US-based sales team. The role emphasizes design of end-to-end sales processes and governance across systems and teams.

You will configure fields and stages, build dashboards, train reps, and drive AI-enabled actions with oversight. Remote work is available for an international candidate with strong English and B2B experience.

Qualifications

• 5+ years of CRM administration, sales operations or revenue operations ownership.
• Hands-on CRM setup (HubSpot, Salesforce or similar): fields, stages and permissions.
• Experience bringing AI into a sales team, from building to measuring results.
• Understanding full sales cycle from first contact to order handover.

Responsibilities

• CRM setup and process design: configure fields, stages, reports, automation; scope complex changes and integrations.
• Process control and data quality: audit deals, monitor overdue tasks and loss reasons; ensure data accuracy.
• Training: write concise CRM instructions and train reps and team leads after changes.
• Reporting and analytics: build funnel reports and dashboards; measure impact and share with leadership.
• Automation and AI: use AI to analyze CRM data and propose next actions with human review.

Skills

CRM administration

Sales operations

Data analysis

Process design

Training sales reps

Stakeholder collaboration

English proficiency

Education

Bachelor's degree in business/IT or related field

Tools

HubSpot

Salesforce

Job description

Crystalia Glass LLC is seeking a hands-on CRM & Sales Operations Manager to own CRM configuration, data quality, analytics, and automation for a fast-growing US-based sales team. The role emphasizes design of end-to-end sales processes and governance across systems and teams.

You will configure fields and stages, build dashboards, train reps, and drive AI-enabled actions with oversight. Remote work is available for an international candidate with strong English and B2B experience.