CRM & Sales Ops Architect - Remote & Data-Driven

Crystalia Glass; New York (NY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Performance bonuses

Remote work support

Ownership of CRM & sales ops

Job summary

Crystalia Glass LLC, a U.S.-based premium glass solutions provider, seeks a CRM & Sales Operations Manager to own the CRM and full sales process. The role is hands-on, senior, with remote work options and no direct reports, focusing on data quality and process automation across the funnel.

Ideal candidates have 5+ years in CRM/sales operations, hands-on experience with HubSpot or Salesforce, and strong English.

Qualifications

• 5+ years of experience in CRM administration, sales operations or revenue operations, owning the CRM and sales processes.
• Hands-on CRM setup with HubSpot, Salesforce or similar: fields, stages and permissions.
• Experience bringing AI into a sales team’s daily work, from building to measuring results.
• Understanding of the full sales cycle from first contact to order handover.
• Experience designing deal stages, handover rules and SLAs.
• Experience automating deal workflows and writing requirements for integrations.
• Experience fixing CRM data issues and building sales reports personally.
• Strong analytical skills and careful conclusions from data.
• Experience training sales reps to work correctly in the CRM.
• Experience driving change through team leads without direct authority; team player.
• Fluent English (C1/C2)

Responsibilities

• CRM setup and process design for the full sales funnel from first contact to handover.
• Process control and data quality: audit deals, monitor overdue tasks, ensure data accuracy.
• Training: write short CRM instructions and train reps and leads to manage deals correctly.
• Reporting and analytics: build funnel reports and dashboards and measure impact of changes.
• Automation and AI: develop AI workflows and bots connected to the CRM with human review before client contact.

Skills

CRM administration

Sales operations

Data analytics

Process design

Change management

Team player

Fluent English

Tools

HubSpot

Salesforce

AI in sales

Job description

Crystalia Glass LLC, a U.S.-based premium glass solutions provider, seeks a CRM & Sales Operations Manager to own the CRM and full sales process. The role is hands-on, senior, with remote work options and no direct reports, focusing on data quality and process automation across the funnel.

Ideal candidates have 5+ years in CRM/sales operations, hands-on experience with HubSpot or Salesforce, and strong English.