CRM & Sales Operations Manager

Crystalia Glass LLC; New York (NY); Hybrid; MXN 1,676,000 - 2,421,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses

Full ownership of CRM & sales ops

Job summary

Crystalia Glass LLC is seeking a hands-on CRM & Sales Operations Manager to own CRM configuration, data quality, analytics, and automation for a fast-growing US-based sales team. The role emphasizes design of end-to-end sales processes and governance across systems and teams.

You will configure fields and stages, build dashboards, train reps, and drive AI-enabled actions with oversight. Remote work is available for an international candidate with strong English and B2B experience.

Qualifications

• 5+ years of CRM administration, sales operations or revenue operations ownership.
• Hands-on CRM setup (HubSpot, Salesforce or similar): fields, stages and permissions.
• Experience bringing AI into a sales team, from building to measuring results.
• Understanding full sales cycle from first contact to order handover.

Responsibilities

• CRM setup and process design: configure fields, stages, reports, automation; scope complex changes and integrations.
• Process control and data quality: audit deals, monitor overdue tasks and loss reasons; ensure data accuracy.
• Training: write concise CRM instructions and train reps and team leads after changes.
• Reporting and analytics: build funnel reports and dashboards; measure impact and share with leadership.
• Automation and AI: use AI to analyze CRM data and propose next actions with human review.

Skills

CRM administration

Sales operations

Data analysis

Process design

Training sales reps

Stakeholder collaboration

English proficiency

Education

Bachelor's degree in business/IT or related field

Tools

HubSpot

Salesforce

Job description

• Full-time 8.30 am - 5 pm, NY (EST zone)

Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation.

CRM & Sales Operations Manager

This is a hands-on, senior individual contributor role with no direct reports.

Employment Type

• Full-time 8.30 am - 5 pm, NY (EST zone)
• Remote work
• B2B contract (sole proprietorship status or corporate entity)

Key responsibilities

CRM setup and process design

• Personally configure CRM fields, stages, reports and automation; scope complex changes and integrations for developers and test them before release
• Define rules for each stage: goal, entry and exit criteria, required data and next steps
• Set ownership at each stage and at handover, and agree SLAs for response time and escalation

Process control and data quality

• Audit deals to check that CRM stages and next steps match actual client communication
• Monitor overdue tasks, stalled deals, missing next steps and missing loss reasons
• Keep CRM data accurate and resolve recurring issues with team leads

Training

• Write short CRM instructions and train sales reps and team leads to manage deals correctly, including after every change

Reporting and analytics

• Build funnel reports and dashboards: conversion by stage, stage duration, loss reasons and SLA adherence
• Measure the impact of process changes and share data with sales leadership and the Sales Effectiveness Manager

Automation and AI

• Use AI to analyze CRM data and prepare next actions for reps, with human review before anything reaches a client
• Build AI workflows for the sales team and maintain AI agents and bots connected to the CRM

Requirements

The core of this role is hands-on CRM administration and sales process design.

• 5+ years of experience in CRM administration, sales operations or revenue operations, including owning the CRM and sales processes, not only supporting them
• Hands-on CRM setup (HubSpot, Salesforce or similar): fields, stages and permissions
• Hands-on experience bringing AI into a sales team's daily work, from building to measuring results
• Understanding of the full sales cycle, from first contact to order handover
• Experience designing deal stages, handover rules and SLAs
• Experience automating deal workflows and writing requirements for integrations
• Experience fixing CRM data issues and building sales reports personally
• Strong analytical skills and careful conclusions from data
• Experience training sales reps to work correctly in the CRM
• Experience driving change through team leads without direct authority; strong team player
• Fluent English (C1/C2)

Nice to have

• Setting up or migrating a CRM from scratch
• Experience with a complex physical product with a long sales cycle

Benefits

• Competitive base salary + performance-based bonuses
• Full ownership of the CRM and sales operations in a fast-growing U.S. company, with the freedom to build them the right way
• Direct influence on how the sales process runs, with data that leadership relies on
• Hands-on work with automation and AI in real sales processes
• Joining a highly professional and dynamic team
• Exciting experience working with prestigious clients in the US market