Remote CRM Manager – Enrollment & Student Success

ODU; Norfolk (VA); Remote; USD 70,000 - 100,000; Full time

Job summary

Old Dominion University in Norfolk, VA seeks a CRM Manager to provide technical support for Enrollment Management, focusing on the CRM tool for recruitment and retention. The role supports implementation and maintenance of the CRM across the university and coordinates portal, emails, texts, and mobile nudges.

Qualifications include a master’s degree or a bachelor’s with relevant experience, strong CRM administration knowledge, programming in VB/JavaScript/SQL, and excellent communication skills.

Qualifications

• Master’s degree in a related field or a Bachelor’s degree with equivalent experience.
• Considerable knowledge of CRM administration and system and processes.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Support CRM for enrollment management and communications.
• Coordinate integration of portals, letters, emails, texts, and nudging via mobile tools.

Skills

CRM administration

Programming languages: VB JavaScript,?

Web technologies knowledge

Organizational skills

Written and oral communication

Education

Master’s degree in related field

Bachelor’s degree and related experience

Tools

Microsoft Office

Salesforce

Ellucian ERP

Job description

Old Dominion University in Norfolk, VA seeks a CRM Manager to provide technical support for Enrollment Management, focusing on the CRM tool for recruitment and retention. The role supports implementation and maintenance of the CRM across the university and coordinates portal, emails, texts, and mobile nudges.

Qualifications include a master’s degree or a bachelor’s with relevant experience, strong CRM administration knowledge, programming in VB/JavaScript/SQL, and excellent communication skills.