CRM Manager

ODU; Norfolk (VA); Remote; USD 70,000 - 100,000; Full time

Job summary

Old Dominion University in Norfolk, VA seeks a CRM Manager to provide technical support for Enrollment Management, focusing on the CRM tool for recruitment and retention. The role supports implementation and maintenance of the CRM across the university and coordinates portal, emails, texts, and mobile nudges.

Qualifications include a master’s degree or a bachelor’s with relevant experience, strong CRM administration knowledge, programming in VB/JavaScript/SQL, and excellent communication skills.

Qualifications

• Master’s degree in a related field or a Bachelor’s degree with equivalent experience.
• Considerable knowledge of CRM administration and system and processes.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Support CRM for enrollment management and communications.
• Coordinate integration of portals, letters, emails, texts, and nudging via mobile tools.

Skills

CRM administration

Programming languages: VB JavaScript,?

Web technologies knowledge

Organizational skills

Written and oral communication

Education

Master’s degree in related field

Bachelor’s degree and related experience

Tools

Microsoft Office

Salesforce

Ellucian ERP

Job description

• Staff and Administrative & Professional Faculty Applicants:
• Contact Human Resources at:
  [phone]
  [e-mail]
• Teaching and Research Faculty Applicants:
• Contact Academic Affairs at:
  [e-mail]

CRM Manager

Remote work is negotiable

Job Title

Job Title CRM Manager

Department

Department ENROLLMENT MANAGEMENT

Position Number

Position Number FP527A

Location

Location Norfolk, VA

Job Summary

The CRM Manager provides technical support for Enrollment Management with particular emphasis on the Constituent Relationship Management ( CRM ) tool for recruitment and retention within Enrollment Management. The tool will be used to communicate with prospective and enrolled students providing outreach and academic support to promote student success. The position supports the implementation and maintenance of the CRM product across the university. Technical skills support strategies through integration of portals, letters, emails, texts, telecenter, application management, checklists, and nudging via mobile tools.

Position Type

Position Type FullTime

Type of Recruitment

Type of Recruitment General Public

Minimum Qualifications

• Master’s degree in a related field of study or a Bachelor’s degree and an equivalent combination of education and experience to a Master’s degree in related field of study.
• Considerable knowledge of CRM administration and system and processes.
• Considerable knowledge of programming procedures and programming languages including Visual Basic, Java script and SQL ; Some knowledge of web technologies; Excellent organizational skills; Excellent oral and written communication skills.
• Ability to meet deadlines and to work under the pressure of short time constraints.
• Considerable experience working with mass communications in multiple forms, relational database management and development, and reporting.
• Several years administrative experience preferably in a higher education environment.
• Demonstrated experience with Microsoft Office Professional Software.

Preferred Qualifications

• Some experience with Ellucian or other Enterprise Resource Planning ( ERP ) system preferred.
• Considerable experience with Salesforce.

Conditions of Employment

Job Open Date

Job Open Date 05/17/2024

Open Until Filled Yes

Application Review Date

Application Review Date 06/17/2024

Job Close Date

Special Instructions to Applicants / Additional Materials Required

Remote work is negotiable

Criminal Background Check

The final candidate is required to complete a criminal history check.

Department Information

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at [phone].

Old Dominion University, located in Norfolk, is Virginia’s forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia’s economy.

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).

If you have questions:

• Staff and Administrative & Professional Faculty applicants, please contact the Department of Human Resources at [phone] or [e-mail].
• Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at [e-mail].