Manager of Customer Experience

Addison Group; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Addison Group is seeking an experienced Manager of Customer Experience to drive digital transformation across CRM, ERP, and related platforms. You will collaborate with Marketing and Sales leaders to shape the digital roadmap and deliver high-value outcomes.

This role requires executive presence to participate in C-Suite meetings and manage global IT resources and budgets. The ideal candidate brings 10+ years of IT leadership, strong ERP/SAP experience, and proven success in delivering

Qualifications

• Bachelor’s degree in business, engineering, computer science or related field.
• Min 10+ years of progressive and relevant IT Leadership experience within IT.
• Minimum of 7 years of leadership experience with ERP and sales enablement software, ideally SAP.
• Demonstrated hands-on ability effectively working with CRM solutions.
• Significant experience with enterprise software platforms including ERP, CRM, Content Management, Mobile Applications, and Data Analysis tools.
• Demonstrated program and project management skills across large-scale technology deployments and multi-stakeholder groups.
• Track record of implementing enterprise global solutions.

Responsibilities

• Define and implement digital business transformation programs.
• Collaborate with Marketing and Sales leaders to define a digital roadmap.
• Ensure CRM, CPQ, CMS, Mobile Applications, and Data Analysis tools add value and drive growth.

Skills

IT Leadership

CRM experience

Stakeholder management

Business transformation

Education

Bachelor’s degree in business, engineering, computer science or related field

Tools

SAP

ERP systems

Content Management Systems

Mobile Applications platforms

Data Analysis tools

Job description

Want a seat at the table? Enjoy creating enterprise Customer Solutions and implementing change? Our client a growing global organization is seeking an experience Manager of Customer Experience. Work and collaborate with Marketing and Sales leaders and stakeholders to define and implement digital business transformation programs. The role is focused on identifying pragmatic business outcomes in support of establishing and refining a digital roadmap yielding high-value results. Must have experience working in a SAP Technology Centric Department. Handle related technology selection, project execution, and management of IT resources (internal and external team members, budgets, and vendors) are integral to the role. The role is ultimately accountable for ensuring that their CRM, CPQ, CMS, Mobile Applications, Data Analysis tools, and other applications supporting the core marketing and sales functions add value and fuel innovation and growth. This is a Highly Visible Role and needs to be able to participate in C-Suite meetings.

Requirements and Experience:

• Bachelor’s degree in business, engineering, computer science or related field
• min 10+ years of progressive and relevant IT Leadership practice and experience within IT
• Minimum of 7 years of leadership experience with ERP and sales enablement software, ideally SAP
• Demonstrated Hands- on ability effectly working with CRM solutions.
• Significant experience to key enterprise software platforms including ERP, CRM, Content Management, Mobile Application, and Data Analysis tools
• Demonstrated program and project management skills, including large-scale technology deployments across multiple internal and external stakeholder group
• Track record of implementing enterprise global solutions