Remote CRM Account Manager for Growth & Retention

Solera; United States; À distance; USD 70 000 - 100 000; Plein temps

Résumé du poste

Solera seeks a CRM Account Manager to drive growth by retaining and expanding CRM customers in a virtual US role. You will identify customer goals, address challenges, and deliver demos that align with their needs.

You will use Salesforce to manage sales processes, conduct reviews, and generate upsell opportunities. The role requires 70% travel and strong presentation and communication skills to close deals.

Qualifications

• 1+ years of sales/account management experience, preferably in B2B.
• Requires 70% travel.
• Experience presenting software and solutions over the phone.
• Proficient with Microsoft Office (Outlook, Excel, PowerPoint).
• Experience with Salesforce.com or similar CRM.

Responsabilités

• Utilize Salesforce.com to manage tight, organized sales processes with quality operational performance.
• Conduct in-person and virtual meetings with assigned accounts to conduct business reviews, educate customers on product functionality, and generate upsell and cross-sell opportunities.
• Set up and conduct demo presentations.
• Negotiate software pricing and create customer quotes.
• Work collaboratively with legal, finance, and operations to streamline changes to customer accounts (renewals, migrations, upgrades, etc.).
• Escalate issues in accordance with company policy.
• Present the value proposition of CRM in accordance with standard procedures.
• Respond to all emails and voicemails in a professional, timely manner.
• Set up and host demo presentations, negotiate, and close add-on sales opportunities.
• Meet and surpass quantitative and qualitative goals, perform Quarterly Business Reviews (QBRs), and complete other vital sales process activities.
• Manage time effectively, meet personal goals, and work efficiently with other members of the sales team.
• Align with CRM Direct leadership to develop messaging, standardized presentations, and sales processes for CRM business success.

Connaissances

Sales experience

Account management

CRM software

Communication skills

Time management

Formation

Bachelor’s degree

Equivalent experience

Outils

Salesforce.com

PowerPoint

Excel

Description du poste

Solera seeks a CRM Account Manager to drive growth by retaining and expanding CRM customers in a virtual US role. You will identify customer goals, address challenges, and deliver demos that align with their needs.

You will use Salesforce to manage sales processes, conduct reviews, and generate upsell opportunities. The role requires 70% travel and strong presentation and communication skills to close deals.