Remote Crisis & Referral Specialist (GA)

Elevance Health; New York (NY); Remote; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Elevance Health is seeking a Crisis & Referral Specialist to support individuals in crisis, providing immediate assessment, planning, and follow-up. This remote, full-time role includes mandatory in-person training sessions and adherence to HIPAA and other regulations.

Candidates should have a HS diploma (or equivalent) and crisis experience in behavioral health, with strong communication and documentation skills.

Qualifikationen

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
• Ability to work in a virtual environment with in-person training sessions; candidates outside commuting distance may require an accommodation.
• Strong communication, documentation, and collaboration skills to assess risk and plan appropriate actions.

Aufgaben

• Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Kenntnisse

Call Center

Crisis experience

Safety screenings

Ausbildung

HS diploma or equivalent

BS/BA in mental health or human services

Jobbeschreibung

Elevance Health is seeking a Crisis & Referral Specialist to support individuals in crisis, providing immediate assessment, planning, and follow-up. This remote, full-time role includes mandatory in-person training sessions and adherence to HIPAA and other regulations.

Candidates should have a HS diploma (or equivalent) and crisis experience in behavioral health, with strong communication and documentation skills.