Crisis & Referral Specialist

The Elevance Health Companies, Inc.; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

The Elevance Health Companies, Inc. is seeking a Crisis & Referral Specialist in Atlanta, Georgia. The role involves screening, assessing, and providing telephonic intervention for individuals in need of support. Key responsibilities include handling inbound communications, performing safety assessments, and ensuring compliance with regulations.

Minimum requirements include a high school diploma and a year of experience in behavioral health or crisis intervention. Preferred qualifications include a BS/BA degree in a related field and experience in a call center.

Qualifications

• 1 year of experience in behavioral health or 6 months in crisis intervention.
• Experience in safety screenings and assessments.
• Ability to develop intervention plans.

Responsibilities

• Take inbound calls, texts, and chats for support.
• Perform safety screenings to assess risks.
• Document interactions accurately.

Skills

Behavioral health experience

Crisis intervention skills

Communication skills

Call center experience

Education

High School Diploma or equivalent

BS/BA in mental health or human services field

Job description

Role Overview

The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de‑escalation for helpline callers using established protocols to determine an immediate course of action.

Responsibilities

• Takes inbound calls, texts, and chats from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow‑up as directed to assure the individual accessed services.
• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Minimum Requirements

Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

Preferred Skills

• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
• Call Center experience preferred.
• Crisis experience preferred.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.