Remote 24/7 Behavioral Health Helpline Specialist

Elevance Health; Boston (MA); Remote; USD 33.000 - 57.000; Vollzeit

Zusammenfassung

Elevance Health is seeking a Resource and Referral Specialist to support the Massachusetts Behavioral Health Help Line. The role involves screening, de‑escalation, and telephonic interventions for individuals in crisis, following established protocols to determine immediate action.

It’s a nationwide network with 24/7 coverage and mandatory in‑person training sessions. Applicants should have a HS diploma with at least 1 year in behavioral health or 6 months crisis experience; bilingual candidates

Qualifikationen

• HS diploma or equivalent required; minimum 1 year of behavioral health experience or 6 months crisis experience.
• BS/BA in mental health or human services and 2 years direct experience preferred.
• Bilingual candidates preferred.

Aufgaben

• Take inbound calls, texts and chats from helpline users in crisis.
• Perform safety screenings and assess risk to determine intervention.
• Develop action plans with individuals and coordinate with services.
• Document interactions accurately and timely per guidelines.
• Provide follow‑ups to ensure service access and continuity.
• Coordinate with agencies to optimize resources and supports.

Kenntnisse

Crisis intervention

Safety screenings

Documentation

Call center experience (preferred)

Bilingual candidates preferred

Ausbildung

HS diploma or equivalent

BS/BA in mental health or human services

Jobbeschreibung

Elevance Health is seeking a Resource and Referral Specialist to support the Massachusetts Behavioral Health Help Line. The role involves screening, de‑escalation, and telephonic interventions for individuals in crisis, following established protocols to determine immediate action.

It’s a nationwide network with 24/7 coverage and mandatory in‑person training sessions. Applicants should have a HS diploma with at least 1 year in behavioral health or 6 months crisis experience; bilingual candidates