Crisis & Referral Specialist- Louisiana

The Elevance Health Companies, Inc.; Metairie (LA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Paid Time Off

Medical, dental, vision

401(k) + match

Stock purchase plan

Life insurance

Job summary

Carelon Behavioral Health, part of Elevance Health, seeks a Crisis & Referral Specialist for Louisiana. You will manage inbound crisis calls, conduct risk assessments, and coordinate referrals with service providers.

Training is provided, and the role emphasizes safety, compliance, and compassionate support. The position supports a remote/hybrid schedule with some in-person training, requiring Louisiana residency.

Qualifications

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions.
• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services are strongly preferred.
• Call Center experience preferred. Crisis experience preferred.

Responsibilities

• Screen, assess, train, and provide telephonic intervention/de-escalation using established protocols to determine immediate course of action.
• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern risk to the safety of the individual or others.
• Develops action plans in collaboration with the individual based on screenings and assessments.
• Completes documentation of interactions in accordance with criteria.
• Provides linkage follow-up to assure access to services.
• Coordinates with other agencies and resources to optimize service use.
• Ensures compliance with HIPAA, OSHA, and other regulations.

Skills

Crisis intervention

Phone screening

Safety assessment

Documentation

Interagency coordination

HIPAA compliance

Education

High school diploma

Bachelor's degree in mental health

Job description

Job Details

Anticipated End Date: 2026-10-16

Position Title: Crisis & Referral Specialist- Louisiana

Location : Candidates must reside in the state of LOUISIANA to be considered.

Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Work Schedule : We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm CST.

About the Company

A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better.

Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges.

Responsibilities

• The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.

How you will make an impact

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Minimum Requirements

Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences

BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. Call Center experience preferred. Crisis experience preferred.

Job Level & Workshift

Job Level: Non-Management Non-Exempt

Workshift: Job Family: MED > Healthcare Role (Non-Licensed)

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Eligibility & Compliance

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Elevance Health is an Equal Opportunity Employer/Disability/Veterans.