Remote Crisis Intervention Specialist (988/211)

Page Mechanical Group, Inc.; Orlando (FL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

401k

Paid Time Off

Telework

Flexible Schedules

Job summary

Heart of Florida United Way is seeking a Crisis Intervention Specialist to provide suicide prevention support, safety planning, and crisis de-escalation within a 211 and Crisis Services framework.

The role requires a bachelor's degree in Social Work, Psychology, or related field, 1 year in social services, proficiency with Microsoft Office, and the ability to work remotely in a fast-paced call center environment; bilingual English/Spanish preferred.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field required; equivalent combination of education and relevant crisis intervention experience may be considered.
• One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.
• Experience with Microsoft Office required.
• Client management databases or other relational database experience, preferred.
• Demonstrated knowledge of health and human services desired.
• Ability to effectively assess client needs and show sensitivity to issues presented by contacts.
• Ability to multi-task and work in a fast-paced contact center.
• Must have access to a private, secure, and stable high-speed internet connection.
• Must have access to a quiet, confidential workspace.
• Ability to attend in-person meetings and events as required by the role.
• Ability to pass level II background screening.
• Bilingual in English/Spanish preferred.

Responsibilities

• Answer inbound 988 Lifeline and 211 contacts.
• Handle high-risk and sensitive crisis situations with empathy and discretion.
• Assess contact needs using active listening and targeted questions.
• Provide screenings for specialized programs as needed.
• Refer contacts to appropriate community resources and services.
• Maintain accurate data in the case management databases.
• Uphold confidentiality and privacy per HIPAA, FIPA, PHI, and PII.
• Attend required trainings and meetings, including in-person events.
• Contribute to organizational success as assigned.

Skills

Active listening

Crisis intervention

Multitasking

Empathy

Bilingual English/Spanish

Education

Bachelor’s degree in Social Work / Psychology / Human Services

Tools

Microsoft Office

Relational databases

Job description

Heart of Florida United Way is seeking a Crisis Intervention Specialist to provide suicide prevention support, safety planning, and crisis de-escalation within a 211 and Crisis Services framework.

The role requires a bachelor's degree in Social Work, Psychology, or related field, 1 year in social services, proficiency with Microsoft Office, and the ability to work remotely in a fast-paced call center environment; bilingual English/Spanish preferred.