Remote Crisis Hotline Dispatch Leader & Program Coordinator

Transitions Mental Health Asso; San Luis Obispo (CA); Remote; USD 71,000 - 76,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

403b retirement plan with up to 5% em­

Paid vacation and holidays

Paid sick time

Employee perks and discounts

Job summary

Transitions Mental Health Association seeks an Assistant Program Manager for the Central Coast Hotline and Crisis Dispatch in San Luis Obispo. This full‑time role includes after‑hours on‑call duties and supervising dispatch staff, with a focus on trauma‑informed suicide prevention and program coordination.

The position includes collaboration with local health systems and community partners, supporting scheduling, volunteer development, and operational duties within TMHA’s mission and values.

Qualifications

• Education or experience in human services, behavioral health, crisis services, or related field.
• Experience providing leadership, coaching, training, and shift coordination; supervisory experience preferred.
• Knowledge of crisis‑line services, suicide prevention, crisis intervention; willingness to complete program.
• Knowledge of trauma‑informed, person‑centered service delivery and community engagement.
• Ability to use cloud‑based phone systems, databases, scheduling tools and office applications.

Responsibilities

• Coordinate suicide prevention training and events; lead groups as needed.
• Serve as operational resource for dispatch questions and escalations during shifts.
• Oversee Mobile Crisis Team Dispatch operations and handoffs with team leads.
• Provide dispatch quality assurance, onboarding and ongoing training.
• Promote trauma‑informed practices and participate in after‑hours call coverage.

Skills

Leadership experience

Training and facilitation

Crisis services knowledge

Trauma‑informed care

On‑call coordination

Spanish bi‑lingual (preferred)

Cloud‑based phone systems

Databases

Scheduling tools

Office software

Tools

Cloud‑based phone systems

Databases

Scheduling tools

Office applications

Job description

Transitions Mental Health Association seeks an Assistant Program Manager for the Central Coast Hotline and Crisis Dispatch in San Luis Obispo. This full‑time role includes after‑hours on‑call duties and supervising dispatch staff, with a focus on trauma‑informed suicide prevention and program coordination.

The position includes collaboration with local health systems and community partners, supporting scheduling, volunteer development, and operational duties within TMHA’s mission and values.