Crisis Center Training Supervisor

Paycom - ATS; Sacramento (CA); On-site; USD 96,000 - 119,000; Full time

Job summary

WellSpace in Sacramento is seeking a Crisis Center Training Supervisor to oversee the training program and supervision of volunteers and staff while supporting 9-8-8 Lifeline services. You’ll ensure documentation, reporting, and adherence to national standards under the Director and Program Manager.

The role requires leadership experience in crisis services, coaching skills, and a commitment to serving underserved populations, with flexible hours including some evenings and weekends.

Qualifications

• Bachelor’s degree in Behavioral Science or related field; or 4 years in suicide prevention/crisis service.
• Master’s in mental health field preferred.
• 1+ year in a leadership role coaching staff to meet performance targets.
• Knowledge of suicide prevention and local treatment resources is desirable.
• Ability to train and supervise volunteers; maintain confidentiality and ethics.

Responsibilities

• Assist Director and Management in managing the crisis center training program.
• Recruit, screen, train, and supervise volunteers and staff.
• Provide consultation and debriefing to crisis counselors; document interventions.
• Maintain accurate records; ensure compliance with reporting requirements.
• Attend meetings and provide coverage for crisis line staffing as needed.

Skills

Leadership

Coaching

Crisis Intervention

Program Oversight

Staff Development

Education

Bachelor’s in Behavioral Science or related field

Master’s degree in mental health field preferred

Tools

Microsoft Office (Outlook, PowerPoint, Excel)

Job description

Job Details: Job Location: 137 - South Valley Suicide Prevention (SVS) - Sacramento, CA 95828, Salary Range: $95,680.00 - $119,470.00 Salary, Crisis Center Training Supervisor (Onsite Only)

Department/Care Stream: Suicide Prevention

LIA Reporting Structure

Timecard Approver: Director of Healthcare Delivery Operations

Primary: Director of Healthcare Delivery Operations

Secondary: Program Manager

Status: Full-time

FLSA: Exempt

Location: South Valley Suicide Prevention Center

Salary: $95,680-$119,470/yr

EEO-1: First/Mid-level Officials and Managers

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary

The Crisis Center Training Supervisor helps oversee many aspects of the Crisis Center training program under the supervision of the Director, Associate Director and Program Manager including 9-8-8 Lifeline calls, chats, and text services, local crisis lines, training services, training program volunteers and staff, providing supervision and live monitoring, employee coaching, preparing reports, maintaining accurate records, meeting reporting requirements as well as adhering to national standards, trainings, and practices.

Required Qualifications

• Bachelor’s degree in Behavioral Science, and/or related field or 4 years of direct suicide prevention and crisis service experience; Master’s degree in mental health field preferred.
• Minimum of one year of experience in a leadership role with demonstrated experience coaching and supporting employees to achieve performance expectations
• Knowledge and proven experience in Suicide Prevention are desirable.
• Knowledge of the local treatment community and referrals.
• Ability to complete evidence‑based suicide prevention training/certification.
• Demonstrated commitment to the provision of services for the underserved and sensitive working with a variety of people from low‑income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Ability to abide by standards of professional ethics and maintain confidentiality.
• Ability to be flexible and creative with high‑stress clients, staffing, or situations.
• Coordinate and facilitate meetings and trainings.
• Must have the ability to work in a fast‑paced environment.
• Must be professional, flexible, and adaptable to varying situations and coverage needs.
• Ability to work independently with confidence, monitor progress, and meet deadlines; maintain positive, professional relationships with others and as part of a team.
• Ability to assist with data collection to report outcomes and trends.
• Effectively train volunteers in crisis intervention skills meeting national standards.
• Ability to work on‑call to answer crisis counselor questions and solve scheduling problems
• Excellent interpersonal and supervisory skills including conflict resolution, crisis intervention, quality assurance, staff development, and performance appraisal.
• Excellent time management skills, ability to meet deadlines, and organizational ability.
• Communicate clearly and concisely both verbally and written, with strong public speaking skills.
• Knowledgeable in or ability to utilize Microsoft Office including Outlook, PowerPoint, Excel, Calendar, email, and other productivity and communication‑related software.
• Ability to work flexible hours 24/7 including some evenings, weekends, and overnights as needed.
• Adherence to infection control procedures including but not limited to standard precautions of temperature monitoring, hand hygiene, symptom self‑monitoring, masking, and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.

Essential Responsibilities

• Assist the Director and Management Team in the overall management of the suicide prevention training program.
• Assist with recruitment, screening, training, screening, processing, and supervision of new volunteers and staff.
• Provide consultation and debriefing to crisis counselors and accurately document emergency interventions.
• Maintain accurate detailed records and files for the program and work completed
• Ensure confidentiality is maintained for help seekers as well as staff and volunteers involved with the agency.
• Assist with meeting weekly crisis line minimum staffing requirements.
• Provide emergency shift coverage if needed.
• Attend, participate, and occasionally facilitate in conferences, parts of SPCL staff meetings, trainings as