Director of Customer Success — Innovation Strategy (Remote)

NielsenIQ; Illinois; Remote; USD 99,000 - 122,000; Full time

Benefits offered by this job

Healthcare plan

401(k) retirement plan

Life and AD&D insurance

Disability insurance

Tuition reimbursement

Paid time off

Flexible working environment

Volunteer time off

LinkedIn Learning

EAP

Job summary

NIQ (NielsenIQ) seeks a Director, Customer Success in the SA&I Innovation Practice to guide sensory product development projects for clients. You will act as a strategic partner, shaping analytic approaches, and driving high-value insights while coordinating across cross-functional teams.

You will lead a 4–6 person team, coach analysts, and ensure delivery quality, timelines, and client satisfaction in a fast-paced consulting environment, with a market-competitive salary and comprehensive

Qualifications

• 5+ years in a consulting role on Innovation Strategy or Sensory Product Research; Custom product testing experience preferred.
• 3+ years of people management and coaching experience.
• Ability to lead complex innovation and sensory research programs from scoping to final recommendations.
• Experience as a strategic consultant influencing innovation and business decisions.
• Proven track record of driving analytical/operational excellence through scalable processes and best practices.
• Expertise with multiple custom research methodologies (online surveys, IHUTs, CLTs, IDIs, taste/aroma/texture tests, focus groups).
• Proficiency in Microsoft Office, Microsoft Dynamics, Decipher, and BASES suite.

Responsibilities

• Drive strong client satisfaction through deliverables and scoping discussions with Account Development.
• Define and execute an analytic strategy aligned to client expectations.
• Review and advise on project execution elements (design, feasibility, timing).
• Serve as a strategic client partner informing business needs and innovation processes.
• Engage senior insight partners to broaden BASES engagement and opportunities.
• Ensure delivery success and perform final reviews of client deliverables.
• Lead client presentations and identify follow-up opportunities.
• Mentor and coach a team of 4–6 Analysts/AMs/Managers; manage workload and engagement.
• Develop team expertise in services, tools, metrics, and client standards.

Skills

Client leadership

People management

Strategic consulting

Sensory research

Project management

Data analysis

Communication

Stakeholder management

Tools

MS Office

Microsoft Dynamics

Decipher

BASES software

Job description

NIQ (NielsenIQ) seeks a Director, Customer Success in the SA&I Innovation Practice to guide sensory product development projects for clients. You will act as a strategic partner, shaping analytic approaches, and driving high-value insights while coordinating across cross-functional teams.

You will lead a 4–6 person team, coach analysts, and ensure delivery quality, timelines, and client satisfaction in a fast-paced consulting environment, with a market-competitive salary and comprehensive