Research Director, Customer Success (Fully Remote)

NIQ; United States; Hybrid; USD 120,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Volunteer time off

LinkedIn Learning

Education support

Life insurance

Job summary

NIQ, the world’s leading consumer insights company, seeks a senior strategic lead to own and manage a flagship brand tracking program in the United States.

You will serve as the primary client contact, ensuring on-time delivery, budget adherence, and exceptional quality across projects.

Qualifications

• 10+ years of experience in market research, consumer insights, or brand tracking.
• Experience managing ongoing tracking studies and interpreting longitudinal trends.
• Strong proficiency in PowerPoint and Excel; working knowledge of SPSS or Q.
• Flexible working environment and volunteer time off.
• Comprehensive health insurance and industry-leading parental leave.
• LinkedIn Learning, education support, and life insurance.

Responsibilities

• Serve as senior strategic lead and primary point of contact for a flagship brand tracking program.
• Own overall account delivery, ensuring projects are executed on time, on budget, and with exceptional quality.
• Lead development of strategic insights and recommendations for executive audiences.

Skills

Market research expertise

Consumer insights

Brand tracking

Executive communication

Tools

PowerPoint

Excel

SPSS

Q

Job description

• Serve as senior strategic lead and primary point of contact for a flagship brand tracking program.
• Own overall account delivery, ensuring projects are executed on time, on budget, and with exceptional quality.
• Lead development of strategic insights and recommendations for executive audiences.

Qualifications:

• 10+ years of experience in market research, consumer insights, or brand tracking.
• Demonstrated experience managing ongoing tracking studies and interpreting longitudinal trends.
• Strong proficiency in PowerPoint and Excel, with working knowledge of SPSS or Q.
• Flexible working environment and volunteer time off.
• Comprehensive health insurance and industry-leading parental leave.
• LinkedIn Learning, education support, and life insurance.

NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With operations in 100+ markets covering more than 90% of the world's population, NIQ fosters an inclusive workplace that mirrors the diversity of the communities it serves.