Remote Course Developer & Skills Coach Service Designer Apprenticeship (Level 6)

KnowledgeBrief; United States; Remote; USD 46,000 - 66,000; Full time

Benefits offered by this job

Dedicated CPD time

5.6 weeks annual leave

Company sick pay

Employee Assistance Programme

Wellbeing support

Remote-first environment

Job summary

KnowledgeBrief is seeking a Service Designer to join our Operations team as a Course Developer & Skills Coach for the Level 6 apprenticeship. This remote-first role supports learners across the UK, with occasional in-person workshops in London and start ASAP.

You will design curriculum, coach professionals, and prepare EPA readiness, collaborating with Curriculum Innovation Manager and Digital Learning Team to deliver high-quality apprenticeship learning experiences.

Qualifications

• Experience in service design or UX with practical application.
• Ability to design engaging apprenticeship learning materials.
• Experience coaching professionals and delivering workshops.

Responsibilities

• Design curriculum content aligned to apprenticeship standards and EPA.
• Deliver workshops, coaching sessions, and group learning.
• Support learners to apply service design in real work contexts.
• Collaborate to create high-quality learning assets and materials.
• Monitor progress, conduct reviews, and support EPA readiness.
• Contribute to QA, standardisation, and continuous improvement.
• Maintain accurate learner records and ensure compliance.

Skills

Service design

UX fundamentals

Adult learning principles

Curriculum design

Coaching & mentoring

Workshop delivery

APprenticeship delivery

User research

Education

Degree in service design/UX/design

GCSE English & Maths

IQA/CAVA or equivalent QA qualification

Tools

Digital learning platforms

Job description

Course Developer & Skills Coach Service Designer Apprenticeship (Level 6) Contract: Full-time Location: Remote (UK) with occasional in-person meetings and workshops in London Start Date: ASAP

For over 20 years, we ve supported organisations and professionals to grow through evidence-based leadership, management, and professional development programmes. Our approach combines academic insight with practical application, delivered through our innovative platform and expert-led programmes. We are a values-driven organisation, committed to authenticity, high-quality learning, and creating meaningful impact for our learners, clients, and colleagues. We are looking for an experienced and passionate Service Designer to join our Operations team as a Course Developer & Skills Coach for the Level 6 Service Designer apprenticeship programme. This role works closely with the Curriculum Innovation Manager, Digital Learning Team, and wider Operations function to design and deliver engaging apprenticeship learning experiences aligned to the ST0894 Service Designer standard. You will play an important role in shaping the learner journey from curriculum design through to delivery, coaching, and EPA preparation. This is an opportunity to help professionals develop the skills to design, prototype, and improve services that create meaningful impact for users and organisations alike. As part of a growing and evolving curriculum team, you will contribute to the continuous improvement of our programmes, digital learning experiences, and learner outcomes.

Key Responsibilities

• Design and develop curriculum content aligned to the Service Designer apprenticeship standard and EPA requirements.
• Deliver engaging workshops, coaching sessions, and group learning experiences.
• Support learners to apply service design principles within real workplace contexts.
• Collaborate with the Curriculum Innovation Manager and Digital Learning Team to create high-quality learning materials and assets.
• Monitor learner progress, conduct tripartite reviews, and support learners towards successful completion and EPA readiness.
• Contribute to standardisation, quality assurance, and continuous improvement activity across programmes.
• Maintain accurate learner records and support compliance requirements.

Qualifications & Experience

• Occupational experience in service design, UX, or a related field.
• Strong understanding of user research, journey mapping, service blueprinting, prototyping, and systems thinking.
• Experience designing learning, curriculum, or training materials.
• Experience coaching, mentoring, or supporting professionals in development.
• Strong understanding of adult learning principles.
• GCSE English and Maths (or equivalent).
• Degree in service design, UX, design, or a related discipline.
• Assessment or quality assurance qualification such as CAVA or IQA.
• Experience delivering apprenticeship standards.
• Experience using digital learning tools or platforms.
• Is aligned with our values and culture.
• Takes ownership and delivers with quality.
• Works collaboratively and supports others.

At KnowledgeBrief , we are committed to creating an environment where people feel supported, challenged, and able to grow.

Benefits & Culture

• Dedicated monthly CPD time to support your development
• 5.6 weeks annual leave plus bank holidays
• Company sick pay
• Access to our Employee Assistance Programme and wellbeing support
• Opportunities to contribute to cross-team projects and organisational growth
• A remote-first environment with opportunities to connect in person

Compliance & Inclusion

Our Commitment to Safer Recruitment and Inclusion Offers of employment are subject to pre-employment checks, including right to work, references, and DBS check. Reasonable adjustments are available throughout the recruitment process.

Initial screening with the People & Culture Team We aim to keep our recruitment process timely, transparent, and respectful.