Apprenticeships Onboarding Officer - FTC

QA Ltd; United States; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual Leave

Medicash

Private Medical Insurance

Assistance Programme

Discount Hub

Charity Days

Pension

Early Friday Finish

Job summary

QA Ltd is seeking an onboarding officer to enrol learners onto apprenticeships. The role is hybrid, working with learners, employers and internal teams to ensure accurate enrolment and smooth progression from application to start date.

You will manage a caseload, conduct enrolment calls, explain the journey clearly, and ensure all documents are submitted in line with regulations. The role emphasises accuracy, excellent stakeholder communication, and a positive onboarding experience.

Qualifications

• Experience in onboarding or customer service roles.
• Ability to work under pressure with high accuracy.
• Experience in Apprenticeships or Education (Desired)

Responsibilities

• Manage a caseload of learners and guide each through onboarding from application to start date.
• Conduct enrolment calls with eligible learners and their employers.
• Explain the Apprenticeship journey clearly and set expectations.
• Submit required documentation accurately and on time to compliance standards.
• Maintain high data accuracy to achieve a strong first-time-right rate.
• Deliver a first-class onboarding experience to learners and stakeholders.
• Escalate risks to the Operations Team Leader for mitigation.
• Collaborate with sales teams to ensure clear, regular communication.

Job description

Location: Hybrid - into nearest office

Your Role:

• As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship.
• Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail.

Key Responsibilities:

• Manage a caseload of learners and guide each of them through the onboarding process from application to start date.
• Conduct enrolment calls with eligible learners and their employers.
• Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme.
• Timely and successful completion and submission of all required documentation or information in-line with regulations and governance.
• Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’.
• Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels.
• Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them.
• Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration.

Your Experience:

• Working to defined deadlines where high levels of accuracy are required.
• Experience working within an office environment or customer service role dealing with internal and external stakeholders.
• Experience of working in Apprenticeships or Education (Desired).
• Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy.

About Us

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/