Performance Manager

BEST PRACTICE NETWORK; United States; Hybrid; USD 57,000 - 73,000; Full time

Benefits offered by this job

28 days holiday

Health Cash Plan

Life insurance (protection)

Pension contributions

Flexible benefits

Learning and development opportunities

Volunteer days

Job summary

Best Practice Network is seeking an NPQ Apprenticeship Performance Manager to lead the delivery of NPQ Apprenticeship programmes. The role reports to the Programme Director and works with a multi-disciplinary team to ensure timely learner progression and high-quality outcomes.

Location is remote with some Bristol-based travel; travel to Bristol at least six times per year is expected. You will oversee tutor performance, ensure funding compliance, manage KPIs, and drive continuous improvement

Qualifications

• Proven ability to drive learning quality and meet learner start/completion targets.
• Strong knowledge of Apprenticeships and funding streams.
• Experience in Operations/Performance Manager roles within Apprenticeships.
• Excellent organisation and communication skills; strong IT literacy.

Responsibilities

• Lead and manage NPQ Apprenticeship programme delivery.
• Recruit, manage and coach Apprenticeship Tutors; set KPIs.
• Ensure compliance with funding, regulatory, and inspectorate requirements.
• Monitor learner progress, attendance, and assessment outcomes.
• Collaborate with Sales, Compliance, Finance, and Admin teams.
• Contribute to CPD and quality improvement plans.
• Maintain records and prepare reports for SLT.

Skills

Organisational skills

Communication skills

IT literacy

Stakeholder management

Ofsted knowledge

Time management

Relationship building

Tools

e-portfolios

Bud

Job description

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives. Job Description

Job title NPQ Apprenticeship Performance Manager

Reports to Programme Director

Works with Programme Director, Apprenticeship Delivery Manager, Apprenticeship Programme Co-ordinators, Apprenticeship Tutors, Quality, Compliance and Impact Manager, Team, e learning Team, Sales Manager.

Location Remote and some Bristol Office (travel will be required to Bristol at least 6 times per year)

Main Purpose of Job Responsible for the leadership and operational management for the delivery of a NPQ Apprenticeship programmes

Main Duties
To carry out the leadership and operational management to ensure a highly effective experience for NPQ Appenticeship programmes, to ensure learners follow individualised pathways and maximise their potential and progress towards timely success.

Job Responsibilities

Performance management of team, ensuring contractual targets and objectives are met in terms of timely success rates, non-starters, referrals and progressions.

Direct responsibility for the recruitment, management and support of a team of Apprenticeship Tutors.

To lead a team of Apprenticeship Tutors, setting monthly KPIs to ensure the timely completion of all elements of the Apprenticeship programme including functional skills and additional learning support.

Responsible for the continual staff training to ensure consistency of processes and practices to meet funding, regulatory and inspectorate requirements.

To undertake monthly one to ones to appraise and coach ATs and feed into their personal development plans and the Quality Improvement Plan

To support the development of the ATs, both new and existing, ensuring they follow funding guidelines as set by the DfE and up to date inspectorate requirements.

To train new ATs in BPN systems and policies, induction to the business including ILPs and Additional Learning Support, mentoring and functional skills and IT systems including Bud

Address under performance and implement corrective methods.

Supporting business growth; working alongside the salesdepartment to maximise new business sales and learner recruitment.

Ensure all learner qualifications are claimed on successful completion

Support on the introduction of new Standards Apprenticeship programmes

Teaching Learning and Assessment

Conduct observations of teaching and learning as required

Share teaching, learning and assessment (TLA) good practice and celebrate learners’ and others’ successes

Ensure high levels of learner attendance in all eLearning sessions and monitor tracking of individual learner progress

Monitor Health & Safety checks as appropriate to ensure they are current and kept so

Monitor the delivery of functional skills (supporting the Apprenticeship Tutors) for learners to be able to continuously develop their English and maths skills and/or to achieve the level required by the programmes and carry out all monitoring and claiming activities

Maintain records and deliver reports as required by the SLT including those from Bud as required

Quality Management

Be responsible for the programme performance against key performance indicator (KPI) measures reporting any issues to the Quality Team

Input into the annual departmental SAR and prepare Quality Improvement plans for each programme

Ensure and maintain standards and quality by engaging with and using BPN quality systems

Contribute to the evaluation of TLA procedures to enhance the learner experience and support Continuous Professional Development (CPD)

Ensure team meetings are held to standardise practice, share information and good practice, and plan and implement improvements in collaboration with the Quality Manager

Work as part of the Department’s lesson observation team to support continuous professional development and enhance learner experience

Co-ordination and Support

Work closely with the other Performance Managers, Sales, Compliance, Finance and Administration Teams to ensure cohesive approach to the learner experience from application to completion.

Support the Team as required to ensure the smooth running of apprenticeships

Supply information to employees and employers to support apprenticeship programmes

Continuous Professional Development

Participate in staff development activities to support Continuous Professional Development (CPD) and keep a Professional Development Portfolio (PDP) to evidence personal development and impact on practice

Actively participate in BPN performance management processes, including appraisals to support personal and professional development and enhance learner experience

Administration

Assist with all relevant documentation to progress apprentices, measure intent, implication and impact and share information

Maintain documentation that records the progress of candidates on programme against specified targets

Other

Ensure all safeguarding policies and procedures are followed

Work to ensure health and safety is maintained for all at all times

Any other duties connected with the post as are reasonably required from time to time

Support and promote equality and diversity at BPN to ensure equality of opportunity for all

The following criteria are used to shortlist applicants and assess candidates. Please show evidence of how you meet these criteria in your application.

Essential Criteria How Measured

Proven experience of driving quality learning including working to and achieving learner start and completion targets. Application/Interview

Excellent knowledge and experience of Apprenticeships and funding streams. Application/interview

Proven experience of working within a similar Operations/Performance Manager role with recent experience in Apprenticeships. Application/Interview

Excellent organisational and communication skills. Application/Interview

High level of literacy and numeracy skills Application/interview

Have strong IT skills and be able to work with e-portfolios and a variety of software platforms Application/Interview

Confident and professional with the ability to work with people at all levels and to develop strong professional relationships with stakeholders Application/interview

Have a good understanding of Ofsted requirements. Application/Interview

Excellent time-keeping skills and be able to work on your own initiative, prioritising your workload at all times. Interview

Desirable Criteria How Measured

Hold solid, occupational experience within an educational/training environment in either early years or teaching Application/Interview

Experience of delivering on a NPQ programme. Application/Interview

Full clean driving licence and ability to travel. Use of a vehicle Licence/Interview

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you’ve passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We’ll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days – 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.