Remote Corporate Housing Specialist

SIRVA Inc.; United States; Remote; USD 48,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

FSA/HSA

Employer HSA Match

Life & Disability Insurance

Paid Time Off

Volunteer Time Off

ID Theft Protection Plan

Job summary

SIRVA Inc. is seeking a Corporate Housing Specialist to support relocating employees with corporate housing arrangements and provider networks.

You will manage customer experience, coordinate with the relocation counselor, handle maintenance requests, extensions, and policy explanations throughout the housing process. You will communicate with transferees to assess housing needs, counsel on policy, and align housing options with employee criteria while maintaining timely responses and client

Qualifications

• Experience in customer service is preferred.
• Ability to multitask and manage multiple priorities.
• Strong written and oral communication skills.
• Proven ability to follow up and follow through on tasks.
• Confidence and decisiveness in decision making.

Responsibilities

• Provide ongoing customer service on existing reservations, resolve maintenance issues, and obtain client approvals for billing. Schedule move-out consultations and assist with pre-departure questions.
• Contact transferee to assess temporary housing needs and counsel on policy; set expectations for the process.

Skills

Customer service

Multi-tasking

Written communication

Follow-up

Decisiveness

Education

High school diploma

Job description

SIRVA Inc. is seeking a Corporate Housing Specialist to support relocating employees with corporate housing arrangements and provider networks.

You will manage customer experience, coordinate with the relocation counselor, handle maintenance requests, extensions, and policy explanations throughout the housing process. You will communicate with transferees to assess housing needs, counsel on policy, and align housing options with employee criteria while maintaining timely responses and client