Corporate Housing Specialist (Virtual, US)

SIRVA Inc.; United States; Remote; USD 48,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

FSA/HSA

Employer HSA Match

Life & Disability Insurance

Paid Time Off

Volunteer Time Off

ID Theft Protection Plan

Job summary

SIRVA Inc. is seeking a Corporate Housing Specialist to support relocating employees with corporate housing arrangements and provider networks.

You will manage customer experience, coordinate with the relocation counselor, handle maintenance requests, extensions, and policy explanations throughout the housing process. You will communicate with transferees to assess housing needs, counsel on policy, and align housing options with employee criteria while maintaining timely responses and client

Qualifications

• Experience in customer service is preferred.
• Ability to multitask and manage multiple priorities.
• Strong written and oral communication skills.
• Proven ability to follow up and follow through on tasks.
• Confidence and decisiveness in decision making.

Responsibilities

• Provide ongoing customer service on existing reservations, resolve maintenance issues, and obtain client approvals for billing. Schedule move-out consultations and assist with pre-departure questions.
• Contact transferee to assess temporary housing needs and counsel on policy; set expectations for the process.

Skills

Customer service

Multi-tasking

Written communication

Follow-up

Decisiveness

Education

High school diploma

Job description

Role Overview

The Corporate Housing Specialist provides corporate housing assistance to relocating employees and external prospects, using a network of housing providers and inventory units, manages the customer experience, with maintenance request, extensions and explanation of the corporate housing process and expectations. Establish direct communication with the relocation counselor for exceptions to the relocation policy in addition to keeping the counselor informed on the stages of the transferee’s progress on securing housing.

Essential Functions & Responsibilities

• 25% Provide ongoing customer service on existing reservations; including resolving maintenance issues and obtaining proper approvals from the client for direct bill or billing info from the transferee. Responsible for scheduling the move-out consultation and supporting with pre-departure questions.
• 20% Establish contact with the transferee and determine or re-confirm transferee’s temporary housing needs. Provide policy counseling if required by the client. Set expectations with transferee on the corporate housing process.
• 20% Conveys needs/desires to Regional Tenancy Manager in-order to ensure that the housing options meet the employee’s housing criteria. Maintains close communication during the housing selection process to ensure that questions/concerns are responded to in a timely manner and options are not lost due to slow communications.
• 15% Work with the expense management/billing to ensure billing accuracy and thorough file audits post arrival and post-departure. Support with monthly utility audit function.
• 20% Other duties as assigned: Cross-training the Housing Coordinators, oversee Client project in SharePoint/ act as primary client contact. Manage the collection of client-paid rent/fees. Running various reports upon request. Supporting with special audits at Account Manager’s discretion. Keep the account manager abreast of all issues/problems.

Qualifications & Preferred Skills

• Strong customer service experience preferred
• Ability to multi-task
• Strong written and oral skills
• Ability to follow-up and follow-through
• Confidence and decisiveness
• High school degree required

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Corporate Housing Specialist
• Salary Range: $48,000-$53,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

• Vacancy Status: This posting reflects an existing vacancy within our organization.

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